Quality Assurance Officer – Nationwide Medical Insurance (NMI)

Job Description

Position Summary

The Quality Assurance (QA) Officer will monitor, evaluate, and enhance service quality across departments, ensuring compliance with regulations, internal policies, and customer service standards.

Key Responsibilities

• Monitor and evaluate customer service interactions to ensure compliance and service excellence.
• Monitor employees’ engagement with health service providers based on established standards.
• Conduct regular audits of operational activities across various departments.
• Conduct surveys on services provided by both the organization and its partners.
• Analyze data to identify trends and areas for improvement.
• Conduct debrief sessions for assigned departments based on regular audit findings.
• Prepare and submit weekly reports based on audits and surveys conducted.
• Perform any other Quality Assurance-related duties assigned from time to time.

Qualifications and Requirements

• Bachelor’s Degree in a relevant field such as:
  • Quality Management
  • Insurance
  • Business Administration
  • Law
  • Information Technology (IT)
  • Or a related discipline
• Minimum of 1–2 years’ experience in a similar role, preferably within the insurance industry.
• Strong:
  • Analytical skills
  • Communication skills
  • Report-writing abilities
  • Problem-solving capabilities
  • Attention to detail
• Proficiency in:
  • Microsoft Office Suite
  • Quality Assurance software and tools
• Familiarity with Ghanaian health insurance and general insurance regulations is an advantage.
• Knowledge of:
  • Claims management processes
  • Health service provider operations
  • Customer service operations will be considered an added advantage.

Application Deadline: 30th June, 2026

Apply Now