IT HelpDesk Specialist – RightCom

Information Technology (IT)
Africa
July 7, 2026
Full Time
Urgent
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Job Description

About the job

RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 30 markets to join and thrive in the experience economy.

Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services (MS).

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

We are embarking on an innovation agenda as an organization-wide transformation of people and technology capabilities to enable digital-first delivery for every product and service. Our ambition is to establish digital and data points that allow us to: attract, retain and develop customers; secure existing revenue streams; and innovate where we identify a competitive advantage.

As part of strengthening our IT infrastructure and continuously improving user support, we are seeking an IT Support Specialist (Help Desk) to provide first-level technical assistance, manage the IT asset base, and resolve incidents in both desktop and SaaS environments.

Its main mission will be to provide effective IT support to internal users (hardware, software, networks) to ensure business continuity and maximize team productivity across RightCom.

Responsibilities

User Support

  • Provide Level 1 and 2 support to employees both on-site and remotely.
  • Diagnose and resolve incidents related to computers, printers, software, email, VPN, and cloud tools.
  • Log and document requests via a ticketing system (Freshdesk, Zendesk, Jira, etc.).

IT Asset Management

  • Install, configure, and update workstations (PC, Mac) and peripherals.
  • Manage access rights, software licenses, and user accounts (Microsoft, Google Workspace, etc.).
  • Maintain inventory of IT equipment and recommend renewals or optimizations.

Network & Security

  • Handle basic configuration of networking equipment (switches, routers, Wi-Fi).
  • Apply IT security best practices (updates, antivirus, backups, etc.).
  • Collaborate with the DevOps team on internal tool access and network incident management.

Continuous Improvement & Documentation

  • Contribute to the development and update of IT procedures.
  • Suggest solutions to optimize IT support efficiency.
  • Train users on secure and effective use of their tools.

Qualifications

  • Education : Bachelor’s degree (Bac+2 to Bac+5) in IT, technical support, or networking.
  • Experience : Minimum 2 years in a similar role, ideally in a SaaS or digital environment.
  • Technical Skills : Proficiency in Windows, MacOS, Google Workspace, ticketing tools, and basic networking.
  • Soft Skills : Service-oriented, patient, pedagogical, responsive, and able to manage multiple requests simultaneously.
  • Languages : Fluency in French and technical English.

What We Offer

  • A modern tech environment with advanced SaaS tools.
  • A key role in ensuring the daily operations of RightCom teams.
  • Opportunities to grow into system admin, DevOps, or IT security roles.
  • A supportive team and meaningful challenges with pan-African impact.

Do you enjoy solving technical issues, helping people, and contributing to a smooth, secure IT infrastructure ? Join RightCom as an IT HelpDesk Specialist !

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