Customer Support Assistant – Remote

Job Description

Responsibilities:

• Manage front-line patient or client communications via phone, email, or chat

• Assist with scheduling, rescheduling, and confirming appointments

• Conduct follow-ups and maintain accurate records of interactions

• Verify and communicate healthcare benefit details to patients/clients

• Coordinate with internal teams to resolve or escalate issues

Requirements:

• Prior customer support experience, ideally in the healthcare industry

• Familiarity with HIPAA or healthcare compliance protocols

• Strong communication and problem-solving skills

• Tech-savvy with comfort using support platforms, CRMs, or EMRs

• Organized and reliable with high attention to detail

Send CV to:

diane.rcwta@gmail.com