Customer Service Coordinator – SkyNet Express Ltd

Job Description

Responsibilities

1. Lead, coach, and supervise a team of customer service representatives, ensuring that all team members perform to meet service standards.
2. Plan and allocate daily workloads, set performance targets, and conduct regular team meetings and training sessions.
3. Ensure customers receive timely, professional, and accurate responses to all inquiries and concerns.
4. Oversee the management of key customer accounts, ensuring clients receive personalized service and consistent follow-up.
5. Collaborate with Operations and IT teams to ensure realtime updates on parcel movement, delivery exceptions, and route issues.
6. Monitor the end-to-end customer experience from pickup to delivery, identifying points where communication or service can be improved
7. Track and analyze service performance metrics including call response times, resolution times, and customer satisfaction ratings.
8. Prepare weekly and monthly reports detailing performance trends, recurring issues, and improvement initiatives.

Qualifications and Experience

1. Bachelor’s Degree in Business Administration, Marketing, Communications, or Logistics Management.
2. Minimum of 5 years’ experience in customer service, with at least 2-3 years’ experience in a leadership role (preferably in logistics, transport, or courier services).
3. Age: 35+

Skills & Competencies

1. Excellent communication and interpersonal skills.
2. Strong problem-solving and decision-making abilities.
3. High level of professionalism, empathy, and customer orientation.
4. Ability to work under pressure and manage multiple priorities.
5. Strong leadership, coaching, and team management skills.
6. Analytical and report-writing skills.

Apply via:

careers@skynetexpressgh.com

Send your Cover Letter & CV

Note: Applicants should indicate Customer Service Coordinator in the subject of their e-mail.

-Female (Preferred)

Deadline: May 30, 2026.