Branch Manager – Borimanga Community Bank
Job Description
Location: Savelugu/Tamale, Northern Region, Ghana
Employment Type: Full-Time
About the Role
Borimanga Community Bank is seeking an experienced, dynamic, and results-driven professional to join its leadership team as a Branch Manager. The successful candidate will be responsible for the overall management, growth, profitability, operational efficiency, and risk management of the branch.
This role requires a strategic leader with strong banking experience, exceptional business development capabilities, and a proven ability to manage branch operations while ensuring compliance with regulatory requirements and delivering outstanding customer service.
The Branch Manager will play a critical role in driving deposit mobilization, managing credit portfolios, supervising staff, strengthening customer relationships, and representing the bank within the local community.
Key Responsibilities
Branch Leadership & Operations Management
- Provide overall leadership and direction for branch operations to ensure efficiency, productivity, and service excellence.
- Oversee daily banking operations and ensure adherence to internal policies, procedures, and operational standards.
- Develop and implement strategies to improve branch performance, profitability, and customer satisfaction.
- Ensure effective management of branch resources, facilities, and operational risks.
Business Development & Growth
- Lead initiatives aimed at increasing deposits, customer acquisition, and market share.
- Develop and execute business growth strategies to expand the branch’s customer base.
- Promote the bank’s products and services within the community and identify opportunities for business expansion.
- Build and maintain strong relationships with customers, businesses, community leaders, and stakeholders.
Credit Administration & Risk Management
- Oversee the entire credit management process, including loan appraisal, approval recommendations, disbursement, monitoring, and recovery.
- Ensure the quality and performance of the branch’s loan portfolio.
- Monitor and manage credit risk while ensuring compliance with lending policies and regulatory requirements.
- Implement effective loan recovery strategies and reduce portfolio at risk.
Team Leadership & Performance Management
- Supervise, coach, mentor, and motivate branch staff to achieve operational and business targets.
- Conduct performance reviews and identify staff development and training needs.
- Foster a high-performance culture focused on accountability, professionalism, and customer service excellence.
- Ensure effective workforce planning and employee engagement within the branch.
Compliance & Internal Controls
- Ensure strict compliance with Bank of Ghana regulations, ARB Apex Bank directives, anti-money laundering (AML) requirements, and internal policies.
- Strengthen internal controls and ensure adherence to risk management frameworks.
- Address audit findings and implement corrective actions where necessary.
- Promote a culture of ethical conduct, transparency, and regulatory compliance.
Financial Management & Reporting
- Monitor branch financial performance and ensure achievement of profitability targets.
- Prepare and submit accurate operational, financial, and management reports within stipulated timelines.
- Analyze branch performance metrics and recommend improvement strategies.
- Ensure proper cash management and operational efficiency.
Customer Service & Community Engagement
- Ensure the delivery of exceptional customer service and prompt resolution of customer concerns.
- Represent the bank at community meetings, business forums, and stakeholder engagements.
- Promote the bank’s brand and strengthen relationships with customers and community groups.
- Enhance customer retention through proactive engagement and relationship management.
Qualifications and Experience
Educational Requirements
- Bachelor’s Degree in Banking & Finance, Accounting, Economics, Business Administration, or a related field.
- Professional qualifications such as ACCA, CPA, CIB Ghana, or equivalent will be an added advantage.
Experience
- Minimum of 3–5 years of banking experience, with at least 1–2 years in a supervisory or management position, preferably within a Rural or Community Bank.
- Demonstrated experience in branch operations, credit administration, deposit mobilization, and business development.
- Practical experience using Temenos T24 Banking Software is required.
Language Requirements
- Excellent written and verbal communication skills in English.
- Proficiency in Dagbanli and/or other Northern Ghanaian languages will be a strong advantage.
Required Competencies
- Strong leadership and people management skills.
- Excellent sales, marketing, and deposit mobilization abilities.
- Sound credit appraisal, risk assessment, and loan recovery expertise.
- Strong understanding of rural and community banking operations.
- Comprehensive knowledge of Bank of Ghana regulations and banking compliance requirements.
- Excellent customer relationship management skills.
- Strong analytical, decision-making, and problem-solving abilities.
- High level of integrity, professionalism, and accountability.
- Ability to work effectively under pressure and meet business targets.
Why Join Borimanga Community Bank?
- Opportunity to lead and drive the growth of a reputable community bank.
- Competitive remuneration and benefits package.
- Professional development and career growth opportunities.
- Dynamic and supportive working environment.
- Opportunity to contribute to financial inclusion and community development.
Application Process
Interested and qualified candidates should submit the following:
- Application Letter
- Detailed Curriculum Vitae (CV)
- Copies of relevant academic and professional certificates
- Contact details of at least two professional referees
Submit Applications To:
The Human Resources Manager
Borimanga Community Bank
Head Office – Savelugu
Northern Region, Ghana
Email Applications:
Subject Line: Application for Branch Manager
Application Deadline
30th June 2026 (5:00 PM GMT)
Only shortlisted applicants will be contacted.