Quality Assurance Manager – CDA Global

Job Description

Position Summary

CDA Global Consult is seeking an experienced and results-driven Quality Assurance Manager to lead the development, implementation, and continuous improvement of the organization’s Quality Management System (QMS). The successful candidate will ensure that products, services, and operational processes consistently meet established quality standards, regulatory requirements, and customer expectations.

The ideal candidate will possess strong leadership, analytical, and problem-solving skills, with a proven ability to implement quality assurance strategies, manage audits, and drive continuous improvement across the organization.

Key Responsibilities

Quality Management

• Develop, implement, and maintain the organization’s Quality Management System (QMS).
• Establish quality objectives, policies, procedures, and performance standards.
• Ensure all operational processes comply with internal quality standards and applicable regulatory requirements.
• Promote a culture of quality, continuous improvement, and operational excellence.

Quality Assurance & Control

• Oversee quality assurance and quality control activities across departments.
• Monitor product and service quality to ensure compliance with established standards.
• Conduct regular quality inspections, process evaluations, and compliance reviews.
• Identify quality issues and implement corrective and preventive actions.

Audits & Compliance

• Plan and coordinate internal and external quality audits.
• Ensure organizational compliance with ISO standards and other relevant quality management frameworks.
• Prepare documentation required for certification, surveillance, and regulatory audits.
• Monitor corrective action plans arising from audit findings.

Continuous Improvement

• Analyze quality performance metrics and identify opportunities for improvement.
• Lead process improvement initiatives aimed at increasing efficiency, reducing defects, and enhancing customer satisfaction.
• Utilize quality improvement methodologies such as Lean, Six Sigma, Kaizen, or similar approaches where applicable.
• Recommend innovative solutions to improve operational performance.

Risk Management

• Identify operational risks affecting product and service quality.
• Conduct root cause analyses for quality issues and implement preventive measures.
• Monitor quality risks and ensure effective mitigation strategies are in place.

Documentation & Reporting

• Develop and maintain quality manuals, policies, procedures, and standard operating procedures (SOPs).
• Prepare weekly, monthly, quarterly, and annual quality performance reports.
• Present quality findings and recommendations to senior management.
• Maintain accurate records of inspections, audits, non-conformities, and corrective actions.

Team Leadership

• Lead, mentor, and supervise Quality Assurance personnel.
• Conduct performance evaluations and provide coaching for continuous development.
• Coordinate quality awareness and employee training programs.
• Foster a culture of accountability and continuous learning.

Stakeholder Collaboration

• Work closely with department heads to ensure quality standards are integrated into daily operations.
• Liaise with clients, suppliers, regulatory bodies, and certification organizations on quality-related matters.
• Support customer complaint investigations and quality improvement initiatives.

Qualifications

Educational Requirements

Bachelor’s Degree in one of the following or a related discipline:

• Engineering
• Business Administration
• Quality Management
• Industrial Engineering
• Manufacturing Engineering
• Operations Management
• Technical or Scientific disciplines

Professional Certification

The following certification is highly desirable:

• ISO 9001 Lead Auditor Certification

Additional certifications such as the following will be an added advantage:

• ISO 9001 Lead Implementer
• Six Sigma Green Belt or Black Belt
• Lean Management Certification
• Certified Quality Auditor (CQA)
• Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Experience

• Minimum of 4–6 years of progressive experience in:
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Process Improvement
  • Operational Excellence
• Previous supervisory or management experience is highly desirable.

Required Skills & Competencies

Technical Skills

• Quality Management Systems (QMS)
• ISO 9001 Standards
• Internal and External Auditing
• Risk Assessment and Compliance
• Root Cause Analysis
• Process Improvement Methodologies
• Statistical Quality Analysis
• Quality Documentation and Reporting
• Microsoft Office Suite (Word, Excel, PowerPoint)

Leadership Competencies

• Strong leadership and team management skills.
• Strategic planning and decision-making ability.
• Project management capabilities.
• Ability to manage multiple priorities and deadlines.

Behavioral Competencies

• Excellent analytical and critical thinking skills.
• Strong communication and interpersonal abilities.
• High attention to detail and accuracy.
• Integrity, accountability, and professionalism.
• Strong organizational and problem-solving skills.
• Ability to work independently and collaboratively.

Application Deadline: 10th March, 2026

Interested and qualified candidates should submit their Curriculum Vitae (CV) to:

Email: recruitment@cdaglobalconsult.com

Subject Line: QA Manager

Only shortlisted candidates will be contacted.