Facility Manager – YAGMUR GROUP

Job Description

Location: Airport Residential Area, Accra, Ghana
Company Industry: Real Estate, Hospitality, Construction
Job Type: On site

Company Overview

The company operates in high-end residential development, facility management, and property leasing, with a strong focus on quality, service standards, and long-term asset value.

Our approach is execution-driven, with a strong emphasis on ownership, accountability, and leading from the front.

Role Purpose

The Facility Manager will manage and oversee the daily operations of a residential building operating under a hotel-style service concept.

This role is highly operational and requires continuous on-ground involvement to ensure that all services, staff, and facilities are functioning according to company standards.

The position involves coordinating multiple departments (housekeeping, security, technical, front desk) and ensuring consistent service delivery, maintenance standards, and resident satisfaction.

Responsibilities

Shall include but not limited to:

• Manage and oversee daily building operations across all departments
• Ensure all services (housekeeping, security, maintenance, front desk) are delivered according to company standards
• Conduct regular inspections of common areas, facilities, and apartments
• Follow up on maintenance issues and ensure timely resolution
• Coordinate with technical teams for repairs, preventive maintenance, and operational requirements
• Monitor staff performance, attendance, grooming, and service quality
• Ensure all staff follow operational procedures and service protocols
• Handle resident requests, complaints, and service issues in a timely and professional manner
• Manage and oversee apartment handovers and takeovers, ensuring units are ready and meet required standards
• Manage and oversee vendors, contractors, and external service providers
• Maintain proper records related to operations, maintenance, and service activities
• Identify operational gaps and escalate or resolve issues proactively
• Ensure health, safety, and cleanliness standards are consistently maintained

Education and Technical Experience Requirement

• Bachelor’s degree in Hospitality Management, Facility Management, Business Administration, or a related field
• 3–6 years of experience in residential, hospitality, or facility operations
• Experience in hotel, serviced apartments, or residential building operations is highly preferred
• Strong understanding of building operations, maintenance coordination, and service standards
• Ability to manage multiple teams and follow up consistently
• Strong problem-solving and decision-making skills
• Good communication and interpersonal skills

Core Competencies

• Strong sense of responsibility and ownership
• High attention to detail and operational discipline
• Ability to manage and follow up on multiple tasks simultaneously
• Practical and solution-oriented mindset
• Ability to work under pressure in a dynamic environment

Working Environment

This role is based in Accra and requires active, on-ground involvement in daily operations. Success in this role depends on consistency, attention to detail, and the ability to ensure that operations run smoothly across all departments.

How to Apply
interested and qualified candidates should forward their cv to hr@grandmirage.com.gh using the job title as subject of the email.

Websites:
www.grandmirage.com.gh
www.mirage.com.gh
www.yagmurg hana.com