Customer Care Executive – St. Michael’s Specialist Hospital

Job Description

St. Michael’s Specialist Hospital is seeking a dedicated, professional, and customer-focused Customer Care Executive to join its team. This role is ideal for individuals who are passionate about delivering exceptional customer service and creating a positive experience for patients and visitors within a healthcare environment.

The successful candidate will serve as a key point of contact for patients, ensuring that enquiries, complaints, and service requests are handled professionally, efficiently, and compassionately. The role requires excellent communication skills, emotional intelligence, and the ability to maintain professionalism in a fast-paced healthcare setting.

Key Responsibilities

• Respond promptly and professionally to patient enquiries regarding hospital services and procedures
• Provide accurate information about the hospital’s departments, services, appointments, and processes
• Handle customer concerns and complaints effectively while ensuring patient satisfaction
• Maintain accurate records of customer interactions, complaints, and resolutions
• Deliver exceptional customer service to patients, relatives, and visitors at all times
• Support front desk and patient service operations when required
• Collaborate with hospital departments to ensure smooth communication and service delivery
• Follow up on unresolved issues to ensure timely resolution
• Assist in improving patient experience and customer service processes
• Ensure professionalism, confidentiality, and empathy in all interactions

Qualification & Experience

• Bachelor’s Degree in Business Administration, Communication, or a related field
• Minimum of three (3) years of relevant experience in customer service, preferably within healthcare or hospitality environments

Required Skills

• Excellent verbal and written communication skills
• Strong interpersonal and relationship management abilities
• Problem-solving and conflict resolution skills
• Ability to remain calm and professional under pressure
• Good organizational and multitasking abilities
• Basic computer skills and proficiency in Microsoft Office applications
• Strong attention to detail and customer-focused mindset
• Ability to work effectively both independently and within a team

Preferred Qualities

• Friendly, professional, and empathetic personality
• Strong listening skills and emotional intelligence
• High level of integrity and confidentiality
• Ability to manage difficult situations with tact and professionalism
• Passion for healthcare customer service and patient satisfaction

How To Apply

Interested and qualified applicants should send their Application Letter and CV to:

hr@smsh.com.gh

Only shortlisted applicants will be contacted.