Operations & Compliance Officer – Kavod Consult

Job Description

The successful candidate will be responsible for monitoring operational activities, promoting compliance among employees, maintaining accurate administrative records, coordinating client-related requests and ensuring the timely execution of management directives.

The role requires an individual with strong organisational, communication and problem-solving skills, excellent attention to detail and the ability to take ownership of assigned responsibilities while supporting efficient service delivery and organisational accountability.

KEY RESPONSIBILITIES

1. Operations Management and Coordination

• Coordinate and oversee daily administrative and operational activities to ensure smooth business operations.
• Monitor the implementation of management directives and ensure assigned tasks are completed within established timelines.
• Identify operational gaps, inefficiencies and irregularities and recommend appropriate corrective measures.
• Support the development and improvement of operational procedures to enhance productivity and service delivery.
• Ensure the effective coordination of internal activities and resources to support business objectives.

2. Compliance Monitoring and Enforcement

• Ensure employees comply with company policies, procedures, administrative requirements and workplace standards.
• Monitor adherence to established operational guidelines and report cases of non-compliance to management.
• Identify operational irregularities, document compliance breaches and follow up on corrective actions.
• Support management in implementing measures that promote accountability, discipline and operational efficiency.
• Maintain proper documentation of compliance-related activities and ensure relevant records are readily available.

3. Administrative and Records Management

• Maintain accurate and up-to-date employee records, attendance registers, company documents and administrative files.
• Ensure proper filing, documentation, retrieval and safekeeping of company records.
• Coordinate meetings, prepare relevant documentation, record action points and follow up on assigned tasks.
• Provide administrative support to management and other departments where necessary.
• Ensure that administrative processes are properly documented and efficiently managed.

4. Client and Service Delivery Coordination

• Follow up with clients on quotations, orders, outstanding requests and service delivery matters.
• Ensure client requests and management instructions are properly communicated and addressed within agreed timelines.
• Monitor the progress of outstanding client-related activities and provide timely updates to management.
• Support effective communication and coordination between the company and its clients to promote service satisfaction.

5. Reporting and Continuous Improvement

• Prepare periodic operational and administrative reports for management review.
• Track outstanding tasks, operational issues and compliance-related matters and provide regular updates.
• Recommend practical improvements to existing administrative and operational processes.
• Support management decision-making by providing accurate operational information and identifying areas requiring attention.

QUALIFICATIONS AND REQUIREMENTS

Interested applicants must possess the following qualifications and competencies:

• A minimum of a Bachelor’s degree in Business Administration, Management, Human Resource Management or a related field.
• At least two (2) years of relevant working experience in operations, administration, compliance or a similar role.
• Proficiency in Microsoft Office applications, particularly Microsoft Word, Excel and PowerPoint.
• Knowledge of inventory control and asset management will be an added advantage.
• Strong organisational, administrative and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritise responsibilities and work with minimal supervision.
• High levels of integrity, professionalism, confidentiality and accountability.
• Strong attention to detail and the ability to identify and address operational irregularities.

Required Skills and Competencies

The ideal candidate must demonstrate:

• Strong numerical, analytical, and problem-solving abilities.
• Excellent attention to detail and a high degree of accuracy.
• High levels of integrity, accountability, and confidentiality.
• Good organizational and time-management skills.
• Ability to work independently and meet reporting deadlines.
• Effective communication and interpersonal skills.
• Strong documentation, record-keeping, and reporting abilities.
• Ability to identify and resolve financial discrepancies.
• Proficiency in Microsoft Office applications, particularly Excel.

Key Performance Indicators (KPIs)

Performance in this role will be assessed based on the following:

1. Accuracy and completeness of financial records and reconciliations.
2. Timeliness and accuracy of financial reports.
3. Effective monitoring and follow-up of outstanding customer payments.
4. Accuracy of sales, purchases, and inventory-related financial records.
5. Compliance with established financial procedures and statutory requirements.
6. Timely processing and documentation of financial transactions.
7. Effective management of petty cash and operational expenditure records.

Core Competencies

• Financial management and accounting proficiency.
• Attention to detail and accuracy.
• Accountability and professional integrity.
• Analytical and critical-thinking abilities.
• Effective communication and interpersonal skills.
• Planning, organization, and time management.

Application Procedure

Interested and qualified candidates should submit their updated CV to the email address below:

Email: recruitment.kavod@gmail.com

Only shortlisted candidates will be contacted.