Operations & Admin Officer – BVB International Academy Ghana

Job Description

BVB International Academy Ghana is seeking a highly organized, proactive, and service-oriented Operations & Admin Officer to join its growing team.

The successful candidate will provide administrative and operational support to ensure the smooth day-to-day running of the organization. The role requires someone who is comfortable working with children, has strong interpersonal skills, and can maintain professionalism and confidentiality in a fast-paced environment.

Key Responsibilities

The Operations & Admin Officer will be responsible for supporting the organization’s administrative and operational activities, including:

Operations & Administration

• Coordinate and support the day-to-day administrative and operational activities of the organization.
• Ensure that administrative processes and procedures are followed effectively.
• Maintain accurate records, files, documents, and other operational information.
• Assist with scheduling, coordination, and general office administration.
• Support the organization of activities, programmes, meetings, and events as required.
• Ensure that operational tasks are completed accurately and within agreed timelines.

Customer & Stakeholder Support

• Maintain a professional and customer-focused approach when dealing with parents, students, staff, and other stakeholders.
• Respond to enquiries and provide appropriate administrative support to customers and stakeholders.
• Build and maintain positive relationships with students, parents, colleagues, and other stakeholders.
• Ensure that concerns and enquiries are handled promptly and professionally.

Working with Children

• Support administrative and operational activities involving children and young people.
• Demonstrate patience, professionalism, and a positive attitude when interacting with children.
• Help create a welcoming, safe, and supportive environment for students.
• Work collaboratively with other team members to ensure activities involving children run smoothly.

General Support

• Provide administrative assistance to management and other team members.
• Assist with operational problem-solving and resolving day-to-day administrative issues.
• Support other duties and responsibilities assigned by management.
• Maintain a high level of confidentiality when dealing with sensitive organizational, customer, or student information.

Requirements

Interested candidates should possess:

• A Bachelor’s degree in Business Administration, Management, Operations, or a related discipline.
• Previous experience working with children is required.
• Strong organizational and administrative skills.
• Excellent interpersonal and communication skills.
• A customer-oriented mindset with the ability to interact professionally with diverse stakeholders.
• Strong attention to detail and a commitment to accuracy.
• Ability to work effectively under pressure in a fast-paced environment.
• Ability to multitask and prioritize competing responsibilities.
• Strong teamwork and collaboration skills.
• A proactive approach to work and problem-solving.
• High levels of integrity and confidentiality when handling sensitive information.

Key Competencies

The ideal candidate should demonstrate:

Professionalism & Attention to Detail
Ability to maintain high professional standards while ensuring accuracy in administrative and operational tasks.

Customer Orientation
A strong commitment to providing excellent service and creating positive experiences for customers, parents, students, and stakeholders.

Interpersonal Skills
Ability to communicate effectively and establish positive working relationships with colleagues, children, parents, and other stakeholders.

Resilience & Pressure Management
Ability to remain calm, organized, and productive while working in a fast-paced environment.

Teamwork & Collaboration
Ability to work effectively with colleagues while also taking initiative and working independently when required.

Integrity & Confidentiality
Ability to handle sensitive information responsibly and maintain a high level of professional ethics.

How to Apply

Interested and qualified candidates should submit their CV to marketing@shootingstarsgh.com

Please ensure your CV clearly highlights your relevant educational background, administrative/operational experience, and experience working with children.