Customer Service Officer – DBS Industries Limited

Job Description

Job Qualifications:

1. Bachelor’s degree in Business Ad
   ministration, Marketing, Customer Service, or related field.
2. Minimum of 2 years’ experience in customer service, sales support/tele sales, or related role.

Key Responsibilities:

1. Provide accurate information & sell company products and services to customers.
2. Respond promptly and professionally to customer enquiries through approved communication channels.
3. Resolve customer complaints and escalate technical issues to relevant departments when necessary.

Key Performance Indicators

1. Customer satisfaction ratings.
2. Response time to customer enquiries and complaints.
3. Resolution rate of customer issues.
4. Accuracy of customer records and documentation

How To Apply

Application Instructions: Interested candidates are invited to submit their application and resume to:

recruitment@dbsghana.com