Customer Service Officer – Consolidated Shipping Agencies Ltd

Job Description

Company: Consolidated Shipping Agencies Ltd
Location: Tema, Ghana
Employment Type: Full-Time
Application Deadline: 11th November 2026

About the Role

Consolidated Shipping Agencies Ltd is seeking an experienced, customer-focused, and highly organised Customer Service Officer to join its team in Tema.

The successful candidate will be responsible for supporting customers throughout their service experience, responding to enquiries, coordinating with internal teams, and ensuring that customer requests are handled promptly, professionally, and accurately.

This is an excellent opportunity for a customer service professional who understands the importance of responsiveness, clear communication, attention to detail, and building positive relationships with customers and stakeholders.

Key Responsibilities

The Customer Service Officer will be expected to:

• Serve as a primary point of contact for customers, responding to enquiries and providing timely assistance.
• Handle customer requests, concerns, and complaints professionally and work towards satisfactory resolutions.
• Provide customers with accurate information regarding services, processes, requirements, and timelines.
• Follow up on customer enquiries and outstanding requests to ensure they are resolved within agreed timelines.
• Coordinate with relevant internal departments to address customer needs and resolve operational issues.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Communicate proactively with customers regarding updates, changes, or issues affecting their requests.
• Monitor customer service activities and identify recurring issues or opportunities for service improvement.
• Escalate complex or sensitive customer concerns to the appropriate supervisor or department when necessary.
• Maintain a professional and customer-friendly approach in all interactions.
• Support the team with other customer service and administrative duties as required.

Key Skills & Competencies

The ideal candidate should demonstrate:

• Excellent verbal and written communication skills.
• Strong customer service and relationship-management abilities.
• Excellent listening, interpersonal, and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple customer requests and priorities effectively.
• Good organisational and time-management skills.
• Ability to remain calm and professional when handling challenging customer situations.
• Strong teamwork and collaboration skills.
• Good computer literacy and ability to work with standard office applications and customer management systems.
• A proactive approach to following up and resolving customer issues.
• High levels of professionalism, integrity, and confidentiality.

Experience & Qualifications

Interested candidates should have:

• A Bachelor’s degree, HND, diploma, or equivalent qualification in Business Administration, Marketing, Customer Service, Logistics, Shipping, or a related field.
• Previous experience working in a customer service, client relations, shipping, logistics, freight, or related environment.
• Experience in a fast-paced service-oriented organisation will be an advantage.
• Familiarity with shipping, logistics, freight forwarding, or port-related operations will be an added advantage.

What We’re Looking For

We are seeking an individual who is customer-focused, dependable, responsive, and solution-oriented. The successful candidate should enjoy working with people, be comfortable coordinating with different teams, and demonstrate a strong c ommitment to delivering excellent customer experiences.

If you are an experienced customer service professional looking for an opportunity to contribute to a reputable organisation within the shipping and logistics industry, we encourage you to apply.

How to Apply

Interested and qualified candidates should submit their updated CV to hr@conship.com.gh

Please ensure your application clearly highlights your relevant customer service experience and any exposure to the shipping, logistics, freight, or related industries.