Reservation Officer – Eat by Zoe

Administration & Office Support, Customer Service & Call Center
Accra
May 27, 2026
Full Time
Urgent

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Job Description

Job Summary

Eat by Zoe is seeking a highly organized, customer-focused, and proactive Reservation Officer to manage customer orders, booking schedules, and client interactions.

The successful candidate will serve as the first point of contact for customers, ensuring excellent service delivery through efficient handling of cake orders, reservations, inquiries, payment confirmations, and coordination with internal teams.

This role is ideal for an individual with strong communication skills, attention to detail, and a passion for customer experience.

Key Responsibilities

  • Manage cake orders, reservations, inquiries, and booking schedules via phone calls, WhatsApp, and other communication channels
  • Provide exceptional customer service and maintain strong customer relationships
  • Confirm customer payments and maintain accurate transaction records
  • Prepare daily, weekly, and monthly operational reports as required
  • Coordinate effectively with production teams, suppliers, delivery personnel, and management to ensure timely order fulfillment
  • Maintain accurate customer and booking records
  • Follow up with customers regarding orders, deliveries, and inquiries
  • Resolve customer complaints and escalate issues where necessary
  • Ensure professionalism and responsiveness in all customer interactions
  • Support administrative and operational activities as assigned by management

Qualifications & Experience

  • Bachelor’s Degree in Business Administration or a related field
  • Minimum of 2 years’ proven experience in customer service, reservations, front desk operations, or a similar role
  • Experience within the hospitality, food service, or bakery industry will be an added advantage

Skills & Competencies

  • Excellent verbal and written communication skills
  • Strong customer service and relationship management abilities
  • Proficiency in spoken and written English
  • Good working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
  • Strong organizational and multitasking skills
  • Attention to detail and accuracy
  • Ability to work under pressure in a fast-paced environment
  • Professional, courteous, and team-oriented personality
  • Comfortable working weekends and flexible schedules

What We Offer

  • Competitive salary package
  • Friendly and collaborative working environment
  • Opportunity to grow within a dynamic and customer-focused brand
  • Exposure to a fast-paced hospitality and food service environment

How to Apply

Interested and qualified candidates should send their Application Letter and CV to:

recruitment@eatbyzoe.com

Only shortlisted candidates will be contacted.

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