Virtual Assistant – CS Outsource (Remote)

Administration & Office Support, Remote
Remote
July 28, 2026
Remote
Urgent
Apply Now

Job Description

About the Role

Are you an organized, proactive, and detail-oriented Virtual Assistant with experience in Mid-Term Rental (MTR) property management? We are seeking a highly motivated Virtual Assistant – Mid-Term Rental (MTR) Specialist to support the daily operations of our expanding portfolio of mid-term rental properties.

This is an excellent opportunity for a property management professional who thrives in a remote environment and is passionate about delivering exceptional guest experiences while ensuring smooth property operations. The successful candidate will play a key role in managing guest communications, coordinating bookings, overseeing property records, and supporting occupancy optimization.

If you have experience working with MTR platforms and property management systems and enjoy solving problems in a fast-paced environment, we encourage you to apply.

Key Responsibilities

Guest & Tenant Management

  • Manage guest and tenant communications before, during, and after their stay.
  • Respond promptly and professionally to inquiries via email, phone, and messaging platforms.
  • Deliver exceptional customer service by resolving guest concerns and issues efficiently.
  • Coordinate guest check-ins, check-outs, move-ins, and move-outs.

Booking & Reservation Management

  • Manage reservations across multiple booking platforms.
  • Coordinate bookings, inquiries, lease agreements, and reservation updates.
  • Maintain accurate booking calendars and prevent scheduling conflicts.
  • Track lease renewals, tenancy extensions, and occupancy schedules.

Property Operations

  • Coordinate maintenance requests and communicate with contractors and vendors to ensure timely resolution of property issues.
  • Monitor property performance and occupancy levels.
  • Maintain organized property documentation, operational records, and reports.
  • Ensure property information remains accurate across all booking platforms.

Listing & Platform Management

  • Manage and update property listings on platforms including:
    • Furnished Finder
    • Airbnb
    • Zillow
    • Direct booking websites
    • Other property management platforms
  • Ensure listing descriptions, pricing, availability, and images remain current and accurate.

Tenant Screening & Lease Administration

  • Assist with tenant screening and verification processes.
  • Coordinate lease agreements and onboarding documentation.
  • Support compliance with company leasing procedures and policies.

Revenue & Occupancy Support

  • Monitor occupancy trends and assist with pricing adjustments.
  • Support the implementation of dynamic pricing strategies to maximize occupancy and revenue.
  • Generate regular reports on occupancy, reservations, and property performance.

Administrative Support

  • Maintain accurate digital records and operational documentation.
  • Update internal trackers, reports, and databases.
  • Assist with calendar management and operational scheduling.
  • Perform additional administrative duties as assigned.

Qualifications & Experience

Applicants should possess:

  • Previous experience managing Mid-Term Rental (MTR) properties.
  • Experience working remotely in a Virtual Assistant or Property Management role.
  • Background in property management, hospitality, real estate, or a related field will be highly advantageous.

Required Skills & Competencies

The ideal candidate should demonstrate:

  • Excellent written and verbal communication skills in English.
  • Outstanding organizational and time management abilities.
  • Strong customer service and relationship management skills.
  • Excellent multitasking and problem-solving capabilities.
  • High level of attention to detail and accuracy.
  • Ability to work independently with minimal supervision.
  • Strong follow-through and accountability.
  • Ability to manage multiple priorities in a fast-paced remote environment.
  • Professionalism, discretion, and a positive attitude.

Technical Skills

Candidates should have experience using or familiarity with:

  • Furnished Finder
  • Airbnb
  • Zillow
  • Guesty
  • Hostaway
  • Other Property Management Systems (PMS)
  • Microsoft Office Suite
  • Google Workspace
  • Calendar and scheduling tools
  • Property management and reservation software

Experience with dynamic pricing tools and occupancy management software will be an added advantage.

Preferred Qualifications

Preference will be given to candidates with:

  • Experience in tenant screening and lease administration.
  • Knowledge of occupancy optimization and revenue management.
  • Experience using dynamic pricing software.
  • Previous experience in real estate, hospitality, or residential property management.
  • Experience managing multiple rental properties simultaneously.

Why Join Us?

Joining our team offers you the opportunity to:

  • Work remotely with a growing and innovative property management company.
  • Enjoy long-term career opportunities in the rapidly expanding Mid-Term Rental industry.
  • Collaborate with a supportive and professional remote team.
  • Develop your expertise in property operations, customer experience, and portfolio management.
  • Contribute directly to delivering exceptional guest experiences while supporting business growth.

What We Offer

  • Competitive compensation.
  • Fully remote work environment.
  • Long-term employment opportunity.
  • Professional growth and career advancement opportunities.
  • Supportive, collaborative, and team-oriented culture.
  • Exposure to a growing portfolio of Mid-Term Rental properties.

How to Apply

If you are an experienced Virtual Assistant with a passion for property management and delivering exceptional customer experiences, we would love to hear from you.

Please Note: Only shortlisted candidates will be contacted for the next stage of the recruitment process. Early applications are encouraged.

Related Jobs