Ticketing And Reservations Officer – BTM GHANA LIMITED
Job Description
JOB SUMMARY
We are seeking a detail-oriented Ticketing Officer to manage our flight reservation and ticketing desk.
The ideal candidate will be a master of Global Distribution Systems (GDS), specifically Amadeus, and will be responsible for the end-to-end process of booking, pricing, and issuing international and local air tickets while ensuring 100% accuracy and full compliance with IATA regulations.
KEY RESPONSIBILITIES
▸ Booking & Reservation: Create, modify, and confirm flight reservations via Amadeus GDS.
▸ Ticketing & Issuance: Issue one-way, return, and multi-city tickets accurately.
▸ Reissues & Refunds: Handle complex ticket revalidations, re-issuances, and cancellations, ensuring correct penalty fees and fare differences are applied.
▸ Visa assistance and processing: Provide accurate, verified information on visa requirements and assist in the end-to-end visa process for our clients
▸ Fare Auditing: Compare and calculate the most cost-effective fares (including BSP and private fares) to provide competitive options for clients.
▸ Compliance: Monitor queues daily and ensure all ticketing deadlines (TLs) are met to avoid auto-cancellations.
▸ Client Support: Provide expert advice on visa requirements, transit rules, and airline policies (baggage, seat selection, etc.).
TECHNICAL REQUIREMENTS
▸ GDS Mastery: Expert-level proficiency in Amadeus
▸ Certification: Valid IATA/UFTAA Foundation or Consultant Diploma, or a recognized professional certificate in Airline Ticketing.
▸ Knowledge: Deep understanding of IATA geography, global indicators, and IATA codes.
SKILLS & QUALIFICATIONS
▸ Minimum of 3–5 years of active ticketing experience in a reputable travel agency.
▸ Strong command of English (both written and verbal).
▸ Ability to work under pressure, especially during peak travel seasons or emergency re-routings.
▸ Excellent numerical skills for calculating taxes, surcharges, and currency conversions.
Interested candidates should submit their CV and relevant certificates to nadia.quainoo@btmlimited.net