Regional Operations Officer – Apex Trustee

Operation Management
Accra
July 14, 2026
Full Time
Urgent

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Job Description

Job Summary

The Regional Operations Officer will be responsible for handling client inquiries across multiple communication channels, supporting membership and beneficiary claim validation processes, and assisting with member engagement activities and presentations.

Key Responsibilities

  • Respond promptly and professionally to client inquiries through email, WhatsApp, telephone calls, and walk-in engagements
  • Provide accurate information and support to members and clients regarding pension products, membership processes, contributions, and claims-related concerns.
  • Handle and resolve client complaints and escalations within agreed service timelines
  • Conduct first-line validation and processing of membership claims and beneficiary claims received from clients
  • Identify opportunities to improve service delivery and enhance client satisfaction within the assigned region.
  • Perform any other duties assigned by Management.

Locations:

  • Brong Ahafo (Sunyani)
  • Western (Takoradi)
  • Upper West (Wa)
  • Upper East (Bolgatanga)
  • Eastern (Koforidua)
  • Volta (Ho)
  • Northern (Tamale)
  • Central (Cape Coast)

Qualifications & Requirements

  • Bachelor’s Degree in Business Administration, Health Administration, Public Health, Insurance, Marketing, or a related field.
  • Minimum of one (1) year post-graduate working experience in pensions, financial services, banking, insurance, operations, client service, or a related industry.
  • Strong communication and interpersonal skills.
  • Excellent organizational and problem-solving abilities.
  • Ability to work independently and manage multiple responsibilities.
  • Good report writing and presentation skills.
  • Proficiency in Microsoft Office Suite.
  • Must be willing to travel extensively within the assigned region.
  • Knowledge of the local terrain and healthcare landscape within the assigned region will be an added advantage.

How to Apply

Interested and suitably qualified candidates should submit a detailed Curriculum Vitae (CV)

Applications should be sent to: bot@apextrustee.com

Please indicate the preferred region in the subject line of your application

e.g., “Application – Regional Operations Officer (Tamale).”

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