Product Capacity Specialist – DHL Group

Job Description

Product Capacity Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Responsible for setting day to day operational objectives to ensure implementation of RFR product and capacity management plans and processes to support the commercial strategy in line with business; objectives, corporate guidelines and policies. DHL Global Forwarding has an opening for a Product Capacity Specialist in Accra, Ghana. Join us in connecting people and improving lives!

In this Product Capacity Specialist Position

1. Responsible for setting day to day operational objectives of the team, prioritize and assign tasks to effectively utilize team’s resources, and meet work schedules and targets to provide RFR product and capacity management activities
2. Coordinate allocation and reservations of freight on planned linehaul required for hub and operations performance
3. Coach and guide team members on product and capacity management
4. Participate to develop and maintain road freight carrier management and product and capacity management plans, and the achievement of productivity targets
5. Provide inputs for processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
6. Support implementation of plans to ensure, that customer and truck requirements and service, cost and budgetary guidelines are met
7. Participate to develop and maintain databases with specific information to enable quick responses to specific network queries
8. Maintain close business relationships with customers and transporters
9. Identify alternatives to enhance services and processes to secure cost-effective and competitive products and negotiate competitive rates with  suppliers while meeting desired service specifications and targets
10. Support implementations of new solutions, services, lane and traffic development
11. Identify opportunities and apply best practices for RFR product and capacity management focusing on increasing effectiveness and efficiency

Stakeholders

1. Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
2. Regular contact with other specialist departments
3. Cooperate with 3rd parties e.g. external service provider
4. Management Responsibilities

Supervise non professional employees

Now, here is what we need from you!

1. Bachelors Degree
2. Experience more than 2 years
3. Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders
4. Setting day-to-day operational objectives for team
5. Problems faced may be difficult but typically are not complex

We offer:

1. Comprehensive training and development opportunities.
2. Mentorship from experienced freight forwarding professionals and senior leaders.
3. Competitive salary