Help Desk Officer – RoyalFair Industries

Job Description

JOB DESCRIPTION

•Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints.
•Keep records of customer interactions or transactions, recording details of enquiries, complaints, or comments, as well as actions taken.
•Check to ensure that appropriate changes were made to resolve customers’ problems.
•Determine charges for services requested, collect deposits or payments, or arrange for billing.
•Refer unresolved customer grievances to designated departments for further investigation.
•Contact customers to respond to enquiries

Skills and Qualifications

•Strong verbal and written communication
•Active listening and empathy
•Problem solving skills and critical thinking
•Conflict resolution and de – escalation
•Time Management and multitasking
•Attention to detail and accuracy
•Basic computer skills and CRM proficiency
•HND minimum
•2 – 3 years professional experience

Location: Accra

How To Apply For The Job

All C.V. ‘s should be sent via:

royalfairindustries@gmail.com indicating the position as the subject of the e – mail

Closing Date: 28 June, 2026