Customer Success Manager – iCash Limited

Job Description

Location: Accra (Hybrid)
Employment Type: Full-Time

Role Summary:
The Customer Success Manager will ensure customer satisfaction, retention, and long-term value from our fintech solutions.

Key Responsibilities:

• Onboard and support customers and merchants
• Build strong customer relationships
• Resolve escalated customer issues
• Track customer success metrics
• Identify upsell and retention opportunities

Requirements:

• Bachelor’s degree in Business or related field
• Experience in customer success or account management
• Strong communication and relationship-building skills
• Fintech or SaaS experience is an advantage