Customer Service Representative – Workaholic360

Job Description

We are currently seeking qualified independent contractors to provide phone and customer support services for a diverse portfolio of clients. If you are customer focused, proactive, and passionate about delivering exceptional service, we would love to hear from you.

Location: Remote In Lagos or Abuja

Experience Level: 2 to 3 years

Work Type: Contract. Salary-500k-700k monthly

About the Role

As a Customer Service Representative, you will serve as the first point of contact for customers across multiple channels, including inbound phone calls, and in some cases chat and email. You will handle inquiries, resolve complaints, and ensure a seamless and positive customer experience across all touchpoints.

Key Responsibilities

1. Serve as the primary point of contact via phone, email, chat, and other communication channels as required.
2. Respond to customer inquiries accurately and in a timely manner.
3. Log, track, and resolve customer concerns promptly, escalating issues when necessary.
4. Collaborate with internal teams to ensure efficient issue resolution.
5. Maintain accurate customer records and detailed interaction logs.
6. Build and maintain strong, professional customer relationships.
7. Provide insights and recommendations to improve customer experience and service delivery.

Required Qualifications and Skills

1. Must have prior US working experience. (MUST)
2. Bachelor’s degree in a relevant field is preferred.
3. Minimum of 2 to 3 years of experience in a customer facing role.
4. Exceptional verbal and written communication skills.
5. Proven track record of delivering outstanding customer care.
6. Strong attention to detail and problem solving skills.
7. Excellent multitasking and time management abilities.
8. Friendly, empathetic, and professional demeanor.
9. Comfortable using technology, computer applications, and various software systems.
10. Must be based in Lagos or Abuja

Technology and Equipment Requirements

Personal computer with a minimum of 8GB RAM. Tablets and Chromebooks are not permitted.

Wired USB headset with microphone.

High speed wired internet with a minimum of 10 Mbps download and 5 Mbps upload speed. Mobile home internet and satellite services are not supported.

Operating system must be Windows 11.

Active antivirus software installed.

Smartphone required for daily authentication

Work Environment Requirements

Quiet and dedicated workspace.

No background noise during working hours.

How to Apply:

Interested candidates should send their CV and cover letter to gbemi@workaholic360.com with the subject line Customer Service Representative