Client Experience & Office Associate – Habarata

Job Description

Location: Ofankor, Accra
Employment Type: Full-Time
Work Mode: In-Person
Application Deadline: 24th July

About HABARATA

HABARATA is a vibrant Batik & Tie-Dye Fashion House dedicated to creating authentic, handcrafted fashion pieces that celebrate African creativity, culture, and craftsmanship. As we continue to grow, we are looking for a highly organized, customer-focused, and proactive Client Experience & Office Associate to become the welcoming face of our brand and ensure the smooth day-to-day running of our office.

If you are passionate about delivering exceptional customer experiences, enjoy organizing operations, and thrive in a fast-paced creative environment, we would love to hear from you.

Position Summary

The Client Experience & Office Associate plays a vital role in ensuring the efficient operation of the office while delivering outstanding service to every client. You will serve as the first point of contact for customers, manage administrative processes, coordinate office activities, and support communication between customers, production teams, and suppliers.

This role is ideal for someone who enjoys interacting with people, solving problems, and creating memorable customer experiences while keeping office operations organized and efficient.

Key Responsibilities

Client Experience & Customer Service

• Serve as the first point of contact for customers, both in person and through digital communication channels.
• Respond promptly and professionally to customer enquiries.
• Guide customers throughout their journey—from initial enquiry to product delivery.
• Provide exceptional customer service that reflects HABARATA’s brand values.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Handle customer concerns and resolve issues professionally.

Office Administration

• Oversee the daily administrative operations of the office.
• Maintain organized records, files, and office documentation.
• Process customer orders accurately and monitor their progress.
• Prepare reports and maintain administrative records.
• Ensure office systems and workflows operate efficiently.
• Coordinate office supplies and support general office management activities.

Operations Coordination

• Liaise with production teams to monitor customer orders and delivery timelines.
• Coordinate with suppliers and external service providers.
• Track production schedules and communicate updates to customers.
• Assist in maintaining smooth operational processes across departments.

Event & Brand Support

• Support the planning and coordination of fashion exhibitions, pop-up events, product launches, and promotional activities.
• Assist in preparing customer engagement initiatives and brand experiences.
• Represent the HABARATA brand professionally during events and customer engagements.

Qualifications & Experience

Applicants should possess:

• A minimum of two (2) years’ experience in Office Administration, Customer Service, Front Desk, Client Relations, or a similar role.
• Experience working in a customer-facing environment.
• Previous experience within the fashion, retail, lifestyle, or creative industry will be an added advantage.

Required Skills

The ideal candidate should demonstrate:

• Excellent verbal and written communication skills.
• Outstanding customer service and relationship management skills.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy.
• Excellent time management and prioritization skills.
• Strong interpersonal skills with a warm, welcoming personality.
• Ability to work independently and collaboratively within a team.
• Professional appearance and positive attitude.
• Problem-solving and decision-making abilities.
• Ability to remain calm and professional in a fast-paced environment.

Technical Skills

Candidates should be proficient in:

• Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)
• Customer Relationship Management (CRM) systems
• AI productivity tools such as ChatGPT and similar platforms
• Microsoft Office Suite will be an added advantage

Why Join HABARATA?

At HABARATA, you’ll become part of a creative and passionate team dedicated to showcasing authentic African fashion to the world. We offer an inspiring work environment where innovation, collaboration, and exceptional customer experiences are at the heart of everything we do.

This is an exciting opportunity to grow your career while contributing to a proudly Ghanaian fashion brand with a strong commitment to quality and excellence.

How to Apply

Interested and qualified candidates should submit their updated CV to habarata1@gmail.com

Application Tip:
Ensure your CV highlights your experience in office administration, customer service, client relationship management, digital productivity tools (Google Workspace, CRM systems, AI tools), and your ability to coordinate multiple tasks in a dynamic work environment.

Only shortlisted candidates will be contacted.