ADMINISTRATIVE ASSISTANT-LOGISTICS/FREIGHT

Administration & Office Support
Accra
October 1, 2025
Full Time
Urgent
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Job Description

OB OVERVIEW 

A leading freight forwarding and logistics company with operations across multiple offices is committed to providing efficient, innovative, and customer-focused solutions. With strong

With expertise in freight forwarding and supply chain management, the company ensures reliable services while maintaining high standards of professionalism and operational excellence. The company is seeking an Administrative Assistant to serve as the first point of contact for its freight forwarding operations in Accra. The ideal candidate will be professional,detail-oriented, and capable of providing exceptional customer service while supporting daily administrative tasks and functions in a fast-paced logistics environment.

RESPONSIBILITIES

Front Desk & Customer Service

  • Serve as primary point of contact for clients, suppliers, and visitors.
  • Answer and direct incoming calls professionally and efficiently. 
  • Greet and assist walk-in customers with inquiries about shipping services.
  • Schedule appointments and maintain visitor logs.
  • Handle customer complaints and escalate issues appropriately.

Administrative and HR Support

  • Maintain and organize filing systems for administrative and staff documents.
  • Assist with data entry, reports, and presentations.
  • Manage staff databases and leave schedules.
  • Support staff recruitment and training.
  • Raise and follow up on requisitions with accounts for payment.
  • Manage office supplies, inventory, and procurement.
  • Assist with project updates and tracking.

General Office Management

  • Manage office calendar and schedule meetings.
  • Handle correspondence via email, phone, and post.
  • Maintain confidential client information and company records.
  • Support management with report preparation and presentations.
  • Assist with compliance documentation for regulatory requirements.

Requirements

  • Minimum HND/Bachelor’s degree in Business Administration, Logistics, or related field.
  • 2–3 years’ experience in an administrative or customer service role, preferably in logistics/freight forwarding.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Professional telephone manner and customer service orientation.
  • Attention to detail and accuracy in documentation.
  • Ability to work under pressure and meet tight deadlines.
  • Problem-solving skills and initiative.
  • Professional appearance and demeanor.
  • Reliability and punctuality.
  • Discretion in handling confidential information.

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