Alison Ngulube

1. Administration, maintenance and troubleshooting of Microsoft Teams, SharePoint Online, OneDrive, Clarity, Bookings and exchange
2. Capturing, technical analysis and escalation of bugs and tickets
3. Provide Senior Technical Support to international clients for Microsoft Teams, SharePoint, One Drive, Exchange Online and Bookings.
4. Served as an escalation point for junior support engineers

1. Capturing, troubleshooting and escalation of DHIS2 system bugs and Mobile Android applications
2. Conducted capacity building and training of DHIS2 Systems and Mobile Android applications
3. Conducted data quality checks, audits and analysis
4. Provided post-training technical support in data entry, analysis and use
5. Assisted in testing upgrades of data entry applications as and when requested
6. Conducted technical support visits and provide site specific reports for each visit conducted

1. Liaised with both local and international organization officials as well as government officials
2. Interpreted user requirements to technical solutions
3. Administration and Maintenance of DHIS2 Systems
4. Conducted Capacity building and training of DHIS2 Systems
5. Implementation of DHIS2 Systems
6. Capturing, Troubleshooting and escalation of system bugs
7. Developed and maintained external HTML Reports
8. Created SQL queries to pull DHIS2 Data directly from database
9. Acted as Technical Support to System users
10. Researched new data visualization, capture and training e-tools
11. Experienced working with government officials and Implemented offline training tools which improved training sessions by trainees as well as reduced training costs.