Manager, Talent Acquisition – Human Capital Partners

Human Resources & Recruitment
Africa
April 23, 2026
Full Time
Urgent

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Job Description

Role Purpose: The Manager, Employee Relations Management (ERM) is responsible for managing the end-to-end lifecycle of deployed staff across client sites from onboarding through welfare, performance management, and exit.This role serves as the primary owner of workforce experience and client service quality, ensuring that deployed staff are effectively managed, client expectations are consistently met, and retention and SLA performance targets are achieved.

Summary of Responsibilities

  • Manage the full lifecycle of deployed staff (onboarding, welfare, performance, and exit).
  • Executing site inductions and issuing welfare cards to all new deployments.
  • Submitting Payroll Confirmation Forms monthly.
  • Managing the ERM Coordinator and holding them accountable to daily tasks.
  • Ensure accurate payroll inputs and workforce documentation.
  • Monitor and enforce SLA compliance across client accounts.
  • Managing the contract register and tracking all renewal and end dates .
  • Handle performance issues, incidents, and exits in line with policy.
  • Lead and supervise the ERM Coordinator.
  • Maintain client relationships and resolve service issues proactively.
  • Identify retention risks and commercial opportunities within accounts.

Qualifications

  • Bachelor’s degree in any discipline (HR or related field preferred) with a minimum grade of a second class lower.
  • Minimum 5-8+ years in workforce management, HR operations, or outsourcing with at least 2 years in a supervisory capacity.

Expectations

  • Demonstrated ability to maintain detailed welfare or case logs; proficiency with trackers and operational forms.
  •  Experience managing sensitive welfare matters, performance improvement processes, or exits with discretion and professionalism.
  • Experience in a labour-intensive or high-volume deployment context Strong people management and stakeholder engagement skills.
  • High level of process discipline and operational accuracy.
  • Ability to manage multiple client accounts simultaneously.
  • Strong problem-solving and escalation judgment.
  • Commercial awareness and client-focused mindset.

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