Receptionist – Shalina Healthcare

Job Description

Job Description

What you become a part of:

As a receptionist at Shalina Diagnostics, you are responsible for providing front-desk support at the diagnostic centre. This role involves welcoming patients, managing appointments, handling inquiries, coordinating patient records, and ensuring smooth communication between patients, laboratory staff, and management. The receptionist plays a key role in creating a positive first impression and ensuring efficient patient flow.

Key deliverables:

1. Greet and welcome patients and visitors in a professional and friendly manner.
2. Register patients and collect necessary personal and medical information.
3. Schedule, confirm, and manage patient appointments for diagnostic tests.
4. Answer phone calls, emails, and other inquiries regarding services, test requirements, and operating hours.
5. Verify patient information and ensure proper documentation before tests are conducted.
6. Handle billing processes, issue receipts, and manage basic payment transactions.
7. Maintain and update patient records in the system while ensuring confidentiality.
8. Direct patients to the appropriate department or laboratory unit.
9. Coordinate with laboratory technicians and medical staff regarding patient schedules and test results.
10. Ensure the reception and waiting area remains organized and presentable.
11. Handle complaints or concerns professionally and escalate issues when necessary.
12. Assist with administrative duties such as filing, data entry, and report distribution.

Essential qualifications, experience and skills:

Diploma or certificate in Business Administration, Office Management, Health Administration, or a related field.

Previous experience as a receptionist, front desk officer, or customer service representative (experience in healthcare or diagnostics is an advantage).