IT Officer – Yellow Power Ghana

Job Description

The IT Officer will be responsible for managing, maintaining and supporting the company’s information technology infrastructure to ensure reliable, secure and efficient IT services across the mine site and administrative offices. The successful candidate will provide technical support to employees, maintain computer systems and networks, safeguard company information, and ensure minimal disruption to business and mining operations.

Key Responsibilities
A. IT Infrastructure and Technical Support
Install, configure and maintain desktop computers, laptops, printers, scanners and other IT equipment.
Troubleshoot hardware, software and network connectivity problems.
Provide timely technical support to employees at the mine site and administrative offices.
Maintain company email accounts, user accounts and access permissions.
Ensure the effective operation of internet connectivity, Wi-Fi, LAN and other communication systems.

B. Network and Systems Administration
Monitor and maintain network equipment, including routers, switches and wireless access points.
Assist with server administration, system updates and software installations.
Monitor network performance and promptly resolve connectivity issues.
Maintain appropriate user access controls and system configurations.
Liaise with internet service providers and external IT vendors when necessary.

C. Cybersecurity and Data Protection
Implement and monitor basic cybersecurity controls.
Ensure antivirus software, security updates and other protective measures are maintained.
Conduct regular data backups and assist with data recovery when necessary.
Protect company information against unauthorised access, loss and misuse.
Ensure that employees follow company IT policies and information security procedures.

D. IT Asset Management
Maintain an accurate register of computers, printers, network equipment, software and other IT assets.
Track equipment allocation, movement, repairs and replacement.
Monitor software licences and renewal dates.
Recommend IT equipment purchases, upgrades and replacements based on operational requirements.
Maintain records of IT incidents, maintenance activities and equipment performance.

E. Mining Operations Support
Provide IT support to departments such as Mining, Engineering, Exploration, HSE, Finance, HR and Procurement.
Support operational reporting systems and mining-related software within the candidate’s competence.
Assist with CCTV, access control and communication systems where these fall within the company’s IT structure.
Coordinate with specialised vendors to maintain critical operational technology systems.
Respond promptly to IT issues that may affect production, safety or essential business activities.