Customer Service Representative – WAGCOL

Job Description

Company: WAGCOL
Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 6th November 2026

About the Opportunity

WAGCOL is seeking a customer-focused, proactive, and results-oriented Customer Service Representative to join its professional team in Accra.

The successful candidate will serve as a key point of contact for customers, helping to address enquiries, resolve complaints, provide product and service information, and ensure a positive customer experience. The role also involves supporting sales activities, maintaining effective customer relationships, and contributing to customer satisfaction and business growth.

We are looking for someone with excellent communication skills, a problem-solving mindset, and the ability to work professionally in a fast-paced environment.

Key Responsibilities

• Customer Support: Respond promptly and professionally to customer enquiries through phone calls, emails, messaging platforms, and other communication channels.
• Customer Relationship Management: Build and maintain positive relationships with existing and prospective customers to promote satisfaction, loyalty, and repeat business.
• Complaint Resolution: Listen to customer concerns, investigate issues, and provide appropriate solutions while escalating complex matters when necessary.
• Sales Support: Assist with sales activities, follow up on customer enquiries, identify potential sales opportunities, and support the achievement of sales targets.
• Product and Service Information: Provide accurate information about the company’s products, services, prices, and relevant processes.
• Customer Follow-ups: Contact customers to obtain feedback, confirm service delivery, address outstanding concerns, and maintain engagement.
• Record Keeping: Maintain accurate records of customer interactions, enquiries, complaints, transactions, and resolutions.
• Communication and Coordination: Liaise with relevant internal departments to ensure customer requests are handled efficiently and resolved within agreed timelines.
• Reporting: Prepare updates on customer enquiries, complaints, feedback, and sales-related activities as required.
• Service Improvement: Identify recurring customer concerns and recommend practical ways to improve service delivery and customer satisfaction.

Qualifications and Experience

Interested applicants should meet the following requirements:

• HND, Diploma, or Bachelor’s degree in Business Administration or a related field.
• At least 2–3 years of relevant sales experience, preferably in a customer-facing or customer service role.
• Demonstrated ability to communicate effectively with customers and maintain professional relationships.
• Experience handling customer enquiries, resolving complaints, and supporting sales activities.
• Proficiency in Microsoft Office applications and customer communication platforms.
• Strong written and verbal communication skills.
• Excellent interpersonal, problem-solving, and customer service skills.

Required Competencies

The ideal candidate should demonstrate:

• A strong commitment to customer satisfaction and service excellence.
• Good listening, negotiation, and conflict-resolution skills.
• A proactive and solutions-oriented approach to customer concerns.
• Strong organisational skills and attention to detail.
• The ability to manage multiple enquiries and prioritise tasks effectively.
• Professionalism, patience, and a positive attitude.
• The ability to work independently and collaboratively as part of a team.
• Integrity and the ability to handle customer information responsibly.

How to Apply

Qualified and interested candidates should submit their CV and Cover Letter through either of the following channels:

Email: info@wagcol.com

WhatsApp: 0244 714 565

Applicants are encouraged to submit their applications before the closing date.

Application Deadline: 6th November 2026

Join WAGCOL and contribute to delivering excellent customer experiences while supporting the company’s sales and service objectives.