IT Support Officer – Carl Poly Products Limited

Job Description

Location: Accra, Ghana
Employment Type: Full-Time

About the Role

We are seeking a proactive, customer-focused, and technically skilled IT Support Officer to join our team in Accra. This role is ideal for an IT professional who is passionate about providing reliable technical support, maintaining IT infrastructure, and ensuring the smooth operation of the organization’s technology systems.

As the IT Support Officer, you will be responsible for diagnosing and resolving hardware and software issues, supporting users, managing IT assets, maintaining network services, and implementing IT security best practices. You will work closely with various departments to ensure technology effectively supports business operations.

If you are a problem solver with excellent technical knowledge and a commitment to delivering outstanding IT support, we encourage you to apply.

Key Responsibilities

Technical Support

• Diagnose, troubleshoot, and resolve hardware, software, and system-related issues.
• Provide first-line technical support to users, ensuring timely resolution of IT problems.
• Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.
• Support users with software installation, updates, and system configurations.

User & Network Administration

• Create and manage user accounts, passwords, and access permissions.
• Support email systems, internet connectivity, and other network services.
• Monitor system performance and ensure the availability of IT resources.
• Assist users with account-related issues and access requests.

IT Infrastructure & Asset Management

• Manage the lifecycle of IT assets, including procurement, inventory tracking, maintenance, and disposal.
• Maintain accurate records of all IT equipment and software licenses.
• Ensure IT assets are properly allocated, maintained, and documented.

IT Security & Data Protection

• Help maintain the security of the organization’s IT systems.
• Implement and monitor antivirus protection, system updates, and access controls.
• Support data backup and recovery processes to ensure business continuity.
• Promote compliance with IT security policies and best practices.

Documentation & Training

• Maintain detailed records of IT support requests, resolutions, and system documentation.
• Develop and update IT procedures, user guides, and troubleshooting documentation.
• Train staff on new technologies, software applications, and IT best practices.

Collaboration & Support

• Work closely with other departments to understand their technology requirements and provide effective IT solutions.
• Support internal and external events by setting up and maintaining IT equipment.
• Participate in IT improvement initiatives and recommend solutions that enhance operational efficiency.

Qualifications

Applicants must possess:

• Diploma or higher qualification in Information Technology, Computer Science, or a related field.

Experience

The ideal candidate should have:

• A minimum of two (2) years of professional experience in IT support or a similar technical role.
• Experience providing end-user support in a business environment.
• Experience managing computer hardware, software installations, and network services.

Required Skills & Competencies

The successful candidate should demonstrate:

• Strong technical knowledge of computer hardware, software, and networking.
• Excellent troubleshooting and problem-solving skills.
• Good understanding of network protocols, IT security principles, and industry best practices.
• Strong organizational and time management skills.
• Ability to prioritize tasks and work effectively under pressure.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with the ability to support users professionally.
• High attention to detail and accuracy.
• Ability to work independently as well as collaboratively within a team.
• Commitment to maintaining confidentiality and protecting organizational information.

Why Join Us?

Joining our team offers you the opportunity to:

• Work in a professional and technology-driven environment.
• Enhance your technical expertise through hands-on experience.
• Collaborate with a supportive and dynamic team.
• Contribute to the continuous improvement of business operations through technology.
• Grow your career within an organization that values innovation, teamwork, and excellence.

How to Apply

Interested and qualified candidates should submit their updated Curriculum Vitae (CV) to cpolyproductslimited@gmail.com

Email Subject: IT Support Officer

Application Deadline: 28 August 2026

Please Note: Only shortlisted candidates will be contacted for the next stage of the recruitment process. Early applications are encouraged.