Graduate Trainee – eSAL

Customer Service & Call Center
Accra
June 12, 2026
Graduate Internship
Urgent
Apply Now

Job Description

Become a Customer Engagement Professional in just 4 weeks. Gain practical skills in customer service, workplace communication, professionalism, problem-solving, and personal development.

Whether you’re starting your career or looking to enhance your employability, this program will equip you with the confidence and skills to succeed in today’s workplace.

The Work Readiness Programme is for individuals who seek to be trained as Customer Experience Professionals in the Business Process Outsourcing Sector. 

Our comprehensive training equips you with the essential skills and knowledge you need to succeed in customer facing roles. 

If you’re passionate about customer engagement, telesales, and digital marketing, with excellent communication skills and a drive to thrive in a fast-paced environment, we invite you to join us and elevate your career. This intensive program prepares you for the job market in just four weeks.

We are committed to promoting diversity and inclusion in our training programs and highly encourage women, persons with disability, immigrants and persons looking for their first job to apply. 


KEY BENEFITS

  • Learn to manage inbound and outbound calls with customers, emails, and chat interactions, demonstrating the highest level of professionalism.
  • Develop the skills to identify customer needs, researching and resolving issues, and providing effective solutions or alternatives.
  • Acquire the ability to oversee promotions and social ad campaigns, aligning them with company marketing strategy, and process various customer requests, including forms, orders, and applications
  • Develop valuable skills in sales techniques, learning how to effectively pitch products or services and close deals
  • Gain access to a supportive network and career guidance to land your dream BPO job

MINIMUM REQUIREMENTS

  • Bachelors Degree, HND, Diploma, Secondary School Certificate holders can apply
  • High proficiency in written and spoken English
  • Proficiency in other local and international languages is a plus
  • Excellent communication skills
  • Ability to work in shift schedule