Service Sales Engineer – Schneider Electric

Job Description

We’re looking for a Services Sales Engineer to join our Installed Base Services team in West Africa and be based in Accra, Ghana. In this role, you’ll be the key link between our clients and Schneider Electric’s cutting-edge digital power solutions. You’ll collaborate with technical experts, Account Managers, Key Account Managers, and Field Service Sales Representatives to drive growth and deliver value to customers across sectors like utilities, data centers, and hospitals.

The role is responsible for leading the sales of technical services to both existing and new customers, offering comprehensive solutions for maintenance, upgrades, testing, digitization, and complementary services for electrical equipment and energy systems at the customer’s site. This position combines technical expertise, sales capabilities, and long-term customer relationship management.

What will you do?

• Drive end-to-end sales: identify prospects, build relationships, assess needs, and deliver tailored service solutions (maintenance, upgrades, retrofits, digital services).
• Prepare proposals, lead negotiations, and close profitable deals while ensuring customer satisfaction.
• Manage inbound leads, quotations, and documentation for MV, LV & ID service solutions.
• Grow existing accounts and expand service portfolios through proactive customer engagement.
• Provide guidance throughout the service lifecycle and ensure a seamless customer experience.
• Identify market opportunities, analyze competitors, and launch campaigns to boost sales.
• Represent the company at events and promote Service Plans as a key growth driver.
• Manage pipeline, forecasting, and reporting in Salesforce/BFO.
• Collaborate with internal teams to deliver engineered solutions and support sales initiatives.
• Monitor KPIs, suggest process improvements, and achieve annual performance targets.

Key Competencies?

• Proactive approach and ability to identify and develop new business opportunities.
• Analytical thinking and ability to provide tailored solutions.
• Customer‑oriented mindset with ability to maintain long-term relationships.
• Proficiency in CRM platforms, particularly BFO / Salesforce.

What qualifications will make you successful for this role?

• Relevant bachelor’s degree in Electrical & Electronics Engineering.
• Experience in field sales, ideally in electrical systems, energy, facility maintenance, or technical services.
• Technical understanding of electrical equipment, LV/MV systems, digital services, HVAC, or automation – a significant advantage.
• Strong negotiation skills and ability to lead complex sales processes.
• Excellent communication skills and ability to work with various stakeholders: customers, contractors, consultants, project managers, and internal teams.
• Ability to work independently, manage time effectively, and meet sales targets.

Why us?

At Schneider Electric, we’re committed to creating a workplace that gives you a job and a meaningful purpose in joining our mission to use energy and efficiency to enable life, progress, and sustainability for all.

We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

We believe in empowering our team members to reach their full potential and foster a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring every voice is heard and valued. We value differences and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference, and where inclusivity is valued, we would love to hear from you.