Operations Manager – Borimanga Community Bank PLC

Job Description

Location: Savelugu, Northern Region, Ghana
Organization: Borimanga Community Bank PLC
Employment Type: Full-Time
Application Deadline: 30 June 2026

About Borimanga Community Bank PLC

Borimanga Community Bank PLC is a reputable financial institution committed to providing innovative, accessible, and customer-focused banking solutions that support economic growth and financial inclusion within the communities we serve.

We are seeking a highly experienced, results-driven, and detail-oriented Operations Manager to lead and oversee the Bank’s operational activities, ensuring efficiency, compliance, risk management, and exceptional customer service across all branches.

Position Summary

The Operations Manager will be responsible for the overall supervision, coordination, and control of the Bank’s day-to-day operational activities. The role will ensure operational excellence, regulatory compliance, effective risk management, and seamless service delivery across all branch operations.

The successful candidate will provide leadership to operational teams, strengthen internal controls, optimize processes, and ensure adherence to Bank of Ghana regulations and industry best practices.

Key Responsibilities

Operational Leadership & Oversight

• Supervise and coordinate daily branch operations across all locations.
• Ensure strict adherence to the Bank’s operational policies, procedures, and service standards.
• Oversee teller operations, customer service activities, account administration, and transaction processing.
• Monitor branch operational performance and recommend improvements where necessary.
• Ensure operational efficiency and consistency across all banking locations.

Cash Management & Treasury Operations

• Manage branch cash holdings and liquidity levels in accordance with Bank of Ghana regulations and internal policies.
• Oversee vault operations and cash custody procedures.
• Ensure effective cash forecasting and cash flow management.
• Monitor cash movements and safeguard bank assets against loss or misuse.

Transaction Processing & Clearing Operations

• Oversee cheque clearing operations and ensure timely processing of transactions.
• Supervise funds transfers, standing orders, direct debits, and electronic payment systems.
• Ensure accurate and efficient processing of customer transactions.
• Liaise with relevant stakeholders to resolve transaction-related issues promptly.

Risk Management & Regulatory Compliance

• Ensure compliance with:
  • Bank of Ghana Regulations
  • Anti-Money Laundering (AML) Requirements
  • Know Your Customer (KYC) Guidelines
  • Internal Policies and Procedures
  • Prudential and Operational Banking Standards
• Monitor transactions and operational activities to identify and mitigate risks.
• Conduct periodic operational reviews and internal control assessments.
• Coordinate surprise cash counts, vault inspections, and custody audits.
• Investigate operational irregularities and implement corrective actions.

Process Improvement & Operational Excellence

• Identify operational inefficiencies and recommend process improvements.
• Lead initiatives aimed at enhancing productivity, service quality, and customer satisfaction.
• Monitor and evaluate operational performance against established Service Level Agreements (SLAs).
• Support the implementation of technology-driven operational solutions and system enhancements.

Team Leadership & Staff Development

• Lead, supervise, coach, and mentor operations personnel across branches.
• Monitor employee performance and provide constructive feedback.
• Identify training needs and facilitate capacity-building initiatives.
• Promote a culture of accountability, professionalism, teamwork, and customer service excellence.

Financial Control & Reconciliation

• Collaborate with the Finance Department on account reconciliations and exception management.
• Ensure operational transactions are accurately recorded and reconciled.
• Investigate discrepancies and ensure timely resolution.
• Support financial control processes and internal audit activities.

Reporting & Management Information

• Prepare and submit weekly, monthly, and periodic operational reports.
• Analyze operational data and provide recommendations for management decision-making.
• Track key performance indicators (KPIs) and operational metrics.
• Present operational performance updates to senior management when required.

Qualifications & Experience

Educational Requirements

• Bachelor’s Degree in:
  • Banking and Finance
  • Accounting
  • Business Administration
  • Economics
  • Commerce
  • Or a related discipline from a recognized institution.

Professional Qualifications (Highly Desirable)

• Chartered Institute of Bankers (CIB Ghana)
• ACCA
• CPA
• ICA Ghana
• Diploma in Banking
• Other relevant professional certifications

Experience

• Minimum of two (10) years’ banking experience.
• At least one (3) year in an operations, supervisory, or branch operations role.
• Experience within a Rural Bank, Community Bank, Savings & Loans Company, Microfinance Institution, or Commercial Bank will be an advantage.

Required Knowledge & Technical Skills

The successful candidate must possess:

• Strong understanding of banking operations and branch management.
• Knowledge of Bank of Ghana regulations and prudential guidelines.
• Knowledge of AML, KYC, and fraud prevention practices.
• Experience with core banking applications, particularly Temenos T24.
• Understanding of cash management and treasury operations.
• Knowledge of reconciliation processes and operational controls.
• Experience with electronic payment systems and banking technologies.
• Proficiency in Microsoft Office Suite, especially Microsoft Excel.
• Knowledge of accounting and financial management systems.

Core Competencies

Leadership Competencies

• Team Leadership
• Staff Coaching and Development
• Performance Management
• Stakeholder Management
• Decision-Making

Technical Competencies

• Banking Operations Management
• Operational Risk Management
• Regulatory Compliance
• Internal Controls
• Cash & Liquidity Management
• Process Improvement
• Financial Reporting

Behavioral Competencies

• High Integrity and Professionalism
• Strong Analytical Skills
• Attention to Detail
• Customer Service Orientation
• Problem-Solving Ability
• Effective Communication Skills
• Ability to Work Under Pressure
• Results-Oriented Mindset

Added Advantage

Preference will be given to candidates with:

• Knowledge of local languages spoken within the operational area.
• Experience with Ghana Interbank Payment and Settlement Systems (GhIPSS).
• Exposure to cheque clearing systems and electronic banking operations.
• Previous experience in community or rural banking environments.

Why Join Borimanga Community Bank?

• Opportunity to play a key leadership role in a growing financial institution.
• Exposure to strategic banking operations and decision-making.
• Professional growth and career advancement opportunities.
• Collaborative and supportive working environment.
• Opportunity to contribute to financial inclusion and community development.

How to Apply

Interested and qualified candidates should submit the following:

• Signed Application Letter clearly indicating the position applied for (Operations Manager)
• Updated Curriculum Vitae (CV) with at least two professional referees
• Copies of Academic and Professional Certificates

Submission Methods

By Email

📧 info@borimangaruralbank.com

📧 borimangaruralbank@gmail.com

Subject Line: Application for Operations Manager

By Hand Delivery

The Human Resources Manager
Borimanga Community Bank PLC
Head Office – Savelugu
Northern Region, Ghana

Application Deadline

📅 30 June 2026 at 5:00 PM (GMT)

Equal Opportunity Statement

Borimanga Community Bank PLC is committed to attracting and retaining talented professionals who uphold the highest standards of integrity, professionalism, and customer service.