Helpdesk Support – IT

Information Technology (IT)
Accra
September 23, 2025
Full Time
Urgent
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Job Description

Job Description

Our client in the Oil and Gas sector in Accra is seeking a Helpdesk Support professional to provide technical assistance and support related to computer systems, hardware, and software for our organization in the Oil and Gas sector. This role involves troubleshooting, diagnosing, and resolving technical issues promptly while ensuring a high level of customer service.

KEY RESPONSIBILITIES

  •  Technical Support: Provide first-level contact and support for technical issues in person, via phone, and through email.
  • Ticket Management: Respond to user tickets, document technical inquiries, incidents, and resolutions in the helpdesk ticketing system.
  • User Setup: Assist with the setup and configuration of new user accounts, email accounts, and other IT services.
  • User Training: Provide training on IT tasks, applications, and relevant topics as needed.
  • Hardware Management: Install, configure, and maintain computer hardware, software, and peripherals.

Requirements

QUALIFICATION AND SKILLS

  • Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications are a plus.
  • Minimum of one year of experience in an IT department, specifically in desk support.
  • Familiarity with virtual desktop support software (e.g., TeamViewer, Quick Assist).
  • Knowledge of ticketing systems and remote support.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work effectively both independently and as part of a team.

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