Help Desk Officer – Carl Poly Products Limited

Job Description

JOB DESCRIPTION

• ?Providing introductory information, such as a product manual explanation, to prospective and new customers
• ?Handling customer complaints and troubleshooting issues with products or services
• ?Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• ?Accessing databases to retrieve account information for customers
• ?Letting customers know about additional products or services that might benefit them
• ?Escalating queries and concerns when necessary
• ?Updating customer records following each contact
• ?Updating customer records following each contact
• ?Staying up to date on the latest products and services an organization provides

Skills and Qualifications

• ?HND or degree
• ?2 years professional experience
• ?Time management
• ?Adaptability and flexibility
• ?Good communication

Location: Accra