Customer Service Personnel – SBP Africa

Job Description

Employment Type: Full Time

Location: Circle – Accra

Responsibilities

1. Respond promptly to customer inquiries via phone, email, chat, or in person.
2. Provide accurate information about products, services, policies, and procedures.
3. Handle customer complaints and resolve issues efficiently and professionally.
4. Process orders, forms, applications, and requests.
5. Maintain detailed records of customer interactions and transactions.
6. Follow up with customers to ensure issue resolution and satisfaction.
7. Escalate complex issues to appropriate departments when necessary.
8. Meet individual and team performance targets (KPIs).
9. Contribute to improving customer service processes and procedures.

Qualifications

1. HND/Bachelor’s degree in Administration, Communications, Marketing or related field.
2. 2-3 years proven experience in customer service or a related role.
3. Proven experience in customer service or a related role.
4. Strong verbal and written communication skills.
5. Proficiency in MS Office and customer service software/CRM systems.
6. Ability to multitask, prioritize, and manage time effectively.
7. Strong problem-solving skills.
8. Ability to remain calm under pressure.

To Apply:

Send your CV via email to recruitment@sbpafrica.group or

via WhatsApp to 0544128417 / 0547125675.