Compliance Officer – Betway Africa

Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Betway Africa is part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.

Since 2006, Betway has become ingrained on the African continent, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa. This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Compliance Officer you will maintain the prescribed AML and Data Protection compliance ensuring Betway endeavours to understand the volume and customer affordability of its clients.

What you’ll be doing

• Reviews and assesses open source information escalated to the SOW Specialist by the VIP Team, which may include online social media reviews. Makes decisions on the account based on the open source information
• 3rd Party Provider Checks including but not limited to ITC, MTN, etc.
• Responsible for compiling case information in accordance with an outlined format
• Evaluates documentation to understand customer affordability against the account activity
• Liaise with the SA AML Team in line with AML Regulation and business requirement
• Responsible for ensuring that all Compliance and AML standards are met and maintained in accordance with the policies
• Liaises with internal stakeholders required to contact customers to request, discuss, explain, and assist with document requirements in line with review on Customer affordability
• Escalates and communicates restricted/withhold or release certain transactions when required to do so (as per guidelines set by our SA AML Team)
• Player Account Management: Engages lapsed VIP customers to recover them and increase customer retention. Identify and understand client requirements, deliver tailored solutions, and proactively address any issues or concerns. This will be done through:
• Engaging lapsed VIP customers
• KYC campaigns
• Account management- strengthening relationships between RMs and players.
  

The following is the focus for all engagements:

• Customer feedback
  

ii. Cross selling and upselling

iii. Understanding the customer needs

iv. Problem resolution v. Relationship building

• This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
  

Essential Skills You’ll Bring To The Table

The necessary skills that we require for this role include:

COMPETENCIES:

• QUALIFICATION & EXPERIENCE
• Degree in any Business-related field, Law or Compliance and Risk Management, Banking & Relationship management
• Minimum of 6 months exposure to a risk/fraud environment
• Minimum two years experience as a Relationship Manager
• B. TECHNICAL COMPETENCIES
• Background knowledge of AML Act (2020), Act 1044
• Knowledge of GDPR Code of Conduct, Data Protection requirements, data handling & Protection
• Should have undergone DP training or possess sufficient knowledge in DP Best practices
• Knowledge of the Gaming Act
• A proven ability to collate and present case information
• Excellent report writing skills
• A good understanding of Compliance and Money Laundering principles
• Knowledge in Compliance
• Ability to use MS Suite (PowerPoint, word and excel)
• PERSONALITY COMPETENCIES
• Customer Orientation and management
• The ability to swiftly adapt to changes in workplace and industry
• Confidentiality, tact and discretion
• Innovative and solution driven – Strong ability to resolve escalated queries and to do independently as much as possible
• Excellent time management and deadline-driven with the ability to multi-task in a deadline-driven, high-pressure environment
• Problem Solving Skills
• Strong team player
• Good communication skills, both verbal and written
• Ability to work collaboratively in a team environment and effectively prioritize tasks
  

RESPONSIBILITY FOR ASSETS:

• Computer
• Headset
• Access Card
• GLICO Health card
  

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Contributions towards Medical aid and Vitality, Provident Fund and Group Life cover.
  

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!