Client Care Lead – TopTech Transport & Logistics Ltd.

Customer Service & Call Center, Sales & Business Development
Accra
March 24, 2026
Full Time
Urgent
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Job Description

Location: Accra (La), Ghana
Employment Type: Full-Time
Industry: Transportation & Logistics
Application Deadline: 3rd April 2026

Company Overview

Toptech Transport and Logistics is a leading road safety, consultancy, and logistics company in Ghana, committed to delivering exceptional service and innovative transport solutions. We are currently seeking a dynamic and customer-focused Client Care Lead to join our team.

Job Summary

The Client Care Lead will be responsible for managing customer relationships, overseeing client engagement channels, and supporting marketing initiatives. This role requires a proactive individual with strong communication, organizational, and analytical skills to enhance customer satisfaction and drive business growth.

Key Responsibilities

  • Maintain and update client databases and manage lead information.
  • Handle customer inquiries, feedback, and complaints professionally and promptly.
  • Provide accurate and timely information on products and services.
  • Record and document all customer interactions within the CRM system for tracking and follow-up.
  • Oversee social media platforms, advertising campaigns, and content creation.
  • Support the development and implementation of marketing strategies.
  • Create and manage marketing materials and campaigns.
  • Analyze campaign performance and recommend data-driven improvements.
  • Conduct basic market research and analyze customer data.
  • Promote company services and follow up with clients to ensure registration and engagement.
  • Collaborate with internal teams to enhance service delivery and customer experience.
  • Ensure compliance with company communication procedures and policies.

Qualifications & Experience

  • Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
  • Prior experience in customer service, client relations, or marketing is required.
  • Demonstrated practical experience in social media management and client engagement.

Required Skills & Competencies

  • Strong interpersonal and communication skills (verbal and written).
  • Proficiency in Microsoft 365, particularly Excel and PowerPoint.
  • Good knowledge of social media platforms and digital communication tools.
  • Excellent organizational and multitasking abilities with strong attention to detail.
  • Ability to handle pressure, manage customer expectations, and resolve issues effectively.
  • Customer-focused, professional, and personable approach.

Additional Requirements

  • Applicants must reside within or near La, Accra.
  • Working Hours:
    • Weekdays: 7:00 AM – 5:30 PM
    • Saturdays: 8:00 AM – 12:00 PM

How to Apply

Qualified candidates should submit their CV and Application Letter to:

📧 info@toptechghana.com
(Addressed to the CEO)

Note: Only qualified applicants will be contacted.

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