Client Care Lead – Toptech Transport and Logistics

Customer Service & Call Center
Accra
February 19, 2026
Full Time
Urgent
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Job Description

Company: Toptech Transport and Logistics
Location: Accra (La – applicants must reside within close proximity)
Employment Type: Full-Time
Application Deadline: 25th February 2026

About Toptech Transport and Logistics

Toptech Transport and Logistics is a leading road safety, consultancy, and logistics company in Ghana. We are committed to delivering professional, reliable, and innovative transport and safety solutions. As part of our growth strategy, we are seeking a proactive and results-driven Client Care Lead to strengthen our customer engagement and marketing efforts.

Position Summary

The Client Care Lead will be responsible for managing client relationships, handling customer inquiries, supporting marketing initiatives, and ensuring exceptional service delivery. The role requires strong communication skills, attention to detail, and the ability to manage multiple responsibilities effectively.

Key Responsibilities

Client Relationship Management

  • Maintain and update client databases and CRM records accurately
  • Record and document all customer interactions for follow-up and quality assurance
  • Follow up with prospective clients to complete registration processes
  • Collect and analyze customer feedback to improve service delivery

Customer Service

  • Handle customer inquiries, complaints, and service requests promptly and professionally
  • Provide accurate information regarding products and services
  • Resolve customer issues efficiently while managing expectations
  • Adhere to company communication procedures, guidelines, and policies
  • Greet and assist clients in a professional and hospitable manner

Marketing & Communications

  • Oversee social media platforms and support advertising campaigns
  • Assist in content creation and development of marketing materials
  • Support the implementation of marketing strategies
  • Analyze campaign performance and recommend data-driven improvements
  • Conduct basic market research where necessary

Collaboration & Reporting

  • Work closely with internal teams to ensure seamless service delivery
  • Prepare periodic reports and presentations as required

Qualifications & Experience

  • Bachelor’s degree in Marketing, Business Administration, Communications, or a related field (with evidence of practical experience)
  • Prior experience in customer service or client relationship management
  • Proficiency in Microsoft 365, particularly Excel and PowerPoint
  • Strong knowledge of social media communication platforms
  • Must reside within reasonable proximity to the La Office

Required Competencies

  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship management skills
  • High level of organization and multitasking ability
  • Attention to detail and strong analytical skills
  • Ability to work effectively under pressure
  • Professional, personable, and customer-focused attitude

Working Hours

  • Monday to Friday: 7:00 a.m. – 5:30 p.m.
  • Saturday: 8:00 a.m. – 12:00 noon

How to Apply

Qualified candidates should submit their CV and Application Letter addressed to the CEO via email:

📧 info@toptechghana.com
Subject Line: Client Care Lead Application – [Your Name]

Only shortlisted candidates will be contacted.

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