Call Center Supervisor

Job Description

Key Responsibilities:

• Supervise daily operations of the call center team.
• Monitor agent performance and provide coaching or training where necessary.
• Handle escalated customer complaints and ensure timely resolution.
• Prepare daily and weekly performance reports for management.
• Maintain staffing levels and shift schedules to meet demand.

Requirements:

• HND/Bachelor’s Degree in any field.
• Minimum 3 years of experience in a call center, with at least 1 year in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in call center software and reporting tools.
• Strong analytical and performance monitoring abilities.