Call Center Executives

Job Description

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information regarding products and services.
• Resolve customer complaints effectively and escalate unresolved issues appropriately.
• Document all customer interactions using internal CRM systems.
• Maintain high levels of customer satisfaction and service delivery.

Requirements:

• OND/HND/Bachelor’s Degree in any discipline.
• Minimum of 1 year of experience in a call center or customer-facing role.
• Excellent communication skills (English and local languages are a plus).
• Good listening, empathy, and problem-solving skills.
• Ability to work flexible shifts, including weekends.