okaebeacolemann

• Served as the primary contact for over 250 scheme members, providing prompt and professional support to resolve inquiries and complaints, ensuring high customer satisfaction. • Facilitated seamless onboarding for new clients, ensuring they understood health insurance plans and service processes. • Collaborated with internal teams to align strategies by communicating client feedback and market insights, while maintaining accurate customer records and providing administrative support to enhance efficiency and drive product improvements. • Monitored and analyzed customer feedback to identify improvement areas and provided actionable insights to management. • Implemented customer surveys that provided actionable feedback, leading to a 25% improvement in customer satisfaction rate. • Handled data claim entry using the RX claim software and ensured the successful delivery of over 150 refunds to clients.

• Welcomed and supported over 100 clients, handling front-desk duties, appointment coordination, real-time inquiries and timely follow-ups. • Prepared official correspondence, reports, and briefing documents while maintaining confidentiality and accuracy. • Coordinated internal meetings by organizing venues, communicating logistics, preparing agendas and recording meeting minutes. • Provided cross-departmental support and liaised with teams to coordinate tasks and ensure workflow efficiency • Supported special projects, including internal & external events and executive presentations. • Tracked office inventory and supported invoice checks to streamline daily administrative operations.

• Diligently coordinated schedules for over 80 patients, ensuring that appointments were booked efficiently to optimize patient flow and minimize wait times. • Provided exceptional front-desk support by greeting patients and visitors, managing inquiries, and directing them appropriately, while efficiently handling phone calls, emails, and other communications. • Ensured accurate maintenance of patient records, confidentiality, and efficient preparation and management of reports, forms, and medical documents. • Collated departmental hospital reports and performed data entry in the National Health Portal, ensuring accuracy and compliance with reporting standards.