Gifty Adjei

•Responding to customer questions via phone •Addressing customer concerns and finding solutions to their problems. •Explaining charges, processing payments, and resolving billing disputes. •Offering details about products, services, policies, and promotions. •Ensuring customer issues are resolved and satisfaction is achieved •Assisting customers with new subscriptions, upgrades, or plan changes

One of my roles during my National Service period was writing weekly and monthly reports, which has helped my writing skills.I had the opportunity to do community duties, including visiting impacted communities with the Community Relations team to make donations and interact with community members and leaders about what they needed (CSR).My photography skills improved during this period as I had the opportunity to take photos of events.I have had opportunities to attend meetings and programs where I put down minutes and key information to develop them into stories or articles for publication on the Volta River Authority’s web portal.