Customer Service Officer – Passion Air

Customer Service & Call Center
Tamale, Takoradi, Sunyani, Kumasi, Accra
April 1, 2026
Full Time
Urgent

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Job Description

Location: Accra, Kumasi, Tamale, Sunyani, Takoradi, Wa

To deliver excellent, empathetic, and proactive customer service to all passengers, ensuring timely issue resolution and a positive travel experience that drives customer loyalty and business growth.

Key Responsibilities

  • Provide warm, respectful, and culturally sensitive service at all passenger touchpoints at the designated station.
  • Demonstrate active listening, empathy, and patience, especially in high-pressure situations.
  • Ensure every passenger interaction reflects service standards.
  • Anticipate passenger needs and resolve issues before escalation.
  • Take full ownership of customer concerns from first contact to resolution.
  • Act quickly and confidently within authority limits to deliver solutions.
  • Manage passenger expectations and emotions professionally during service interruptions.
  • Support Ground Operations teams to ensure smooth handling of disrupted passengers.
  • Communicate clearly and confidently with passengers and stakeholders.
  • Prepare weekly and monthly reports on customer service performance.

Preferred Skills and Characteristics

  • High level of emotional intelligence, empathy, and cultural awareness.
  • Strong problem-solving and conflict resolution skills.

Additional Requirements / Skills

  • Strong communication skills (spoken and written English and at least one local language).
  • Ability to work under pressure and handle difficult situations calmly.
  • Ability to multitask, prioritize, and meet deadlines independently.

Minimum Qualifications & Experience

  • Bachelor’s Degree.
  • Minimum of 5 years’ experience in a customer service-related role.
  • Previous experience in airline or airport customer service.
  • Knowledge of airport operations, gate, and ramp procedures.

Work Environment

  • Able to work flexible work shifts, including weekends and holidays.
  • Airport-based role involving use of computers and operational systems.
  • Exposure to airport ramp conditions, including weather and noise.

Apply Now!

Send your CV: admin@flypassionair.com
Closing Date: 17 April 2026

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