Manager, MEL and Quality – Cure Blindness Project

Job Description

Salary Range:GHS 130,000.00 To GHS 210,000.00 Annually

Position:                   Manager, MEL and Quality

Reports To:          Country Director

Matrixed Managers: Senior Manager, Quality and MEL Director

Location:                    Accra, Ghana – Hybrid

Position Type:       Full Time 

ORGANIZATIONAL PROFILE: 

For more than 43 million people, blindness is a daily reality; another 295 million suffer from moderate to severe vision impairment. 90% of these people live in low- and middle-income countries where access to eye care is limited and the challenges for those who can’t see are severe. But there is hope: 80% of this burden is treatable or preventable. For example, 17 million blind people could be cured with a 10-minute cataract surgery. Millions more suffer from corneal blindness, which is often preventable or treatable. At the Cure Blindness Project, we believe avoidable blindness can – and must – be overcome. For more than 30 years, we have worked alongside a capable network of collaborators to help people around the world retain and regain their sight by developing high-quality, cost-effective eye care systems in underserved areas of the world. With the help of partners in more than 30 countries, Cure Blindness Project has provided more than 1.6 million sight-restoring surgeries and screened more than 16.5 million people to provide care and basic treatments. We’ve trained more than 20,100 eye health professionals and have established 5 eye hospitals. There is more work left to do, but we can overcome the mountain of global blindness together.  

Cure Blindness Project is expanding its team to meet new challenges, scale its work, and broaden its reach. We are seeking individuals who are passionate about changing lives and want to be a part of a team that works together to reach new heights. We want leaders who can aim high, make things happen, and are invested in building a positive team dynamic to bring the work to life.  

VISION: A world where no one is needlessly blind

MISSION: We enable countries to cure avoidable blindness by developing high quality, cost-effective eye care in underserved areas of the world.

SCOPE OF WORK: 

The MEL & Quality Manager will support the Ghana Country program activities in alignment with the Organizational Strategic Plan and the Ghana strategy. Program activities include training, access to patient care, procurement of equipment, and continuous quality improvement consultation with implementing partners. The role involves frequent collaboration with global program team members to ensure cross collaboration. 

ESSENTIAL JOB FUNCTIONS:                                      

Monitoring, Evaluation, & Learning (MEL)

• Collect, validate, and upload patient data from partners to centralized MEL system
• Perform data quality reviews, communicating the results back to the partners
• Train partners on MEL tools
• Supervise data collection at cataract surgical interventions
• Complete and submit outreach Summary Formsto centralized MEL system
• Validate and submit training data for activities within Ghana
• Participate in weekly global MEL team meetings
• Contribute to the global MEL strategy and lead in-country MEL activities
• Assist in the generation of monthly reports for primary care program
• Track, monitor and report on in-country subspecialty surgeries performed during hospital-based trainings 
• Organize quarterly review of program metrics at the country level
• Ensure circulation of training evaluation forms and organize and coordinate review

Quality

• Organize and schedule the orientations to quality Standard Operating Procedures and Continuous Quality Improvement (CQI) consultations based on the Plan, Do, Study, Act framework
• Attend global Quality matrix calls

• Conduct quality assessments of cataract surgical interventions conducted by our implementing partners 
• Create and ensure implementation of a quality outreach toolkit in alignment with the cataract quality recommendations
• Oversee the rollout of refractions after surgery in alignment with country strategy
• Develop a quality champion program to strengthen CQI efforts related to cataract surgery for all implementing partners
• Provide technical input into the cataract national quality guidelines
• Develop and coordinate quality related training
• Ensure the resident quality guidelines are implemented at cataract interventions
• Liaise with tertiary and outreach programs to improve the quality of outreaches that involve residents
• Participate in designing future quality initiatives

QUALIFICATIONS:  

• Quality Improvement work in the public health or NGO sector
• Minimum of 5 years’ experience working in Monitoring, Evaluation and Learning for an NGO or health related field
• Experience in eye health sector preferred 
• Master’s level education preferred, but not mandatory

Experience 

• At least 5years of experience working with an international organization is required; international NGO or business

Additional qualifications include

• Passion to join a nonprofit institution poised to expand global operations. 
• Demonstrates a highly professional and collaborative demeanor with supervisors, coworkers and partners. 
• Ability to travel on weekends from time to time
• A sense of discretion and a high degree of professionalism is required, including ability to maintain confidentiality of highly sensitive information. 
• Strong interpersonal, communication, facilitation, and presentation skills. 
• Detail oriented and able to efficiently prioritize tasks. 
• Flexibility to adjust and contribute to continually evolving work situations and changing priorities. 
• Excellent computer skills and technical aptitude, proficient with Microsoft 365, Outlook, Teams etc.
• Committed to advancing diversity, equity and inclusion. 

Physical requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at a time.