Client Experience Officer – Fides Group

Job Description

Job Summary

We are seeking a proactive and Client focused Client Experience Officer to manage client interactions, enhance service delivery, and ensure a consistently positive experience across all touchpoints.

The ideal candidate will be passionate about Client satisfaction, communication, Client retention and relationship

Key Responsibilities:

1. Serve as the primary point of contact for clients, addressing inquiries, requests, and complaints
2. promptly and professionally.
3. Manage and maintain strong relationships with existing clients to ensure satisfaction and retention.
4. Monitor client feedback and work closely with internal teams to improve service delivery.
5. Ensure client issues are escalated and resolved within agreed timelines.
6. Maintain accurate client records and prepare reports on client satisfaction and service performance.
7. Uphold company service standards and contribute to continuous improvement initiatives.

Qualifications & Experience:

1. Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
2. Minimum of 1-3 years’ experiençe in customer service, client relations, or a similar role.
3. Excellent verbal and written communication skills.
4. Strong interpersonal and problem-solving skills ..
5. Ability to work under pressure and manage multiple client requests.
6. Proficiency in MS Office and CRM systems is an advantage.
7. Excellent problem-solving and communication skills.
8.  Ability to work independently and collaboratively in a fast-paced environment.

HOW TO APPLY

Interested candidates should send their CV and cover letter to careers@fidesgroupgh.com with the subject line “Application Client Experience Officer“