Recruitment Specialist – eSal

Job Description

ROLE OVERVIEW 

The Recruitment Specialist plays a critical role in driving talent acquisition across all levels of the eSAL BPO operation — from frontline contact centre agents to senior support and leadership staff. The successful candidate will be a proactive, data-driven recruiter who thrives in a high-volume, fast-paced BPO environment, is comfortable managing ramp-up and ramp-down cycles and understands the workforce planning complexities inherent to the BPO industry. This role requires hands-on experience with recruitment technology, multi-language talent pipelines, and the ability to engage confidently with operations managers and senior leadership on all matters relating to talent.

KEY RESPONSIBILITIES

• Manage end-to-end recruitment for all BPO roles, from contact centre agents and quality analysts to team leaders, trainers, and senior support staff.  
• Leverage diverse recruitment channels including job boards, social media, employee referrals, campus partnerships, community networks, and specialist BPO talent pools.  
• Respond swiftly and efficiently to ramp-up and ramp-down requests from operations, ensuring recruitment timelines align with client go-live dates and headcount fluctuations.  
• Collaborate closely with Workforce Management and Operations teams to forecast hiring volumes and plan recruitment campaigns accordingly.   
• Identifying, escalating priority issues, and reporting to the high-level management.
• Analyse recruitment and HR data to identify trends, measure performance against KPIs (time-to-fill, cost-per-hire, offer acceptance rates, attrition trends), and make data-led recommendations. 
• Prepare and present clear, concise recruitment reports and dashboards to HR leadership and operations management on a regular basis. 
• Use data insights to continuously refine sourcing strategies, improve pipeline quality, and reduce time-to-hire. 

MINIMUM REQUIREMENTS

• 3–5 years of recruitment experience within a BPO or contact centre environment  
• Hands-on experience with high-volume ramp-up and ramp-down recruitment cycles  
• Solid understanding of workforce planning and management in a BPO setting  
• Strong analytical skills with experience interpreting HR and recruitment data  
• Bachelor’s degree in HR, Business Administration, or related field (or equivalent experience)
• Proficiency with ATS platforms and recruitment automation tools 
• SHRM, CIPD, or equivalent HR professional certification