Facility Residential Maintenance Supervisor – The U.S. Mission in Accra

Job Description

Duties

The Facility Residential Maintenance Supervisor serves as the technical advisor on all residential facility operations, maintenance, repair, and minor construction portfolio of U.S. government-owned, short-term, and long-term leased properties. Key responsibilities include

• Technical Advisory: Acts as the technical advisor for all residential facility operations, maintenance, and repair activities.
• Management and Supervision: Manages and supervises the operation and maintenance program for all residential houses. Oversees the physical daily Facility Management Operations for Maintenance and Repairs (M&R) and Minor Construction and Improvement (MC&I) of Government-Owned properties such as the Chief of Mission Residence (CMR), Deputy Chief of Mission Residence (DCR), and other residences.
  Provides oversight of maintenance and repairs for leased residential properties. 
• Budget Development: Develops budgets for residential maintenance and repair projects. 
• Report Production: Produces assessment reports and contract scopes of work for repair, improvement, or renovation projects.
• Project Management: Manages and supervises repair, improvement, or renovation projects to ensure they are completed efficiently and effectively.

This role is crucial in ensuring that all residential properties are well-maintained, safe, and meet the required standards. The incumbent provides yearly strategic planning and balance the load for preventative maintenance.

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Qualifications and Evaluations

Requirements:

All selected candidates must be able to obtain and hold a:

• Public trust security clearance. 

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam. 
Selected candidate must be able to begin working within a reasonable period of time12 weeks upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

Two (2) years of general college or an associate university degree is required.

Please address this factor in your ERA application under Education.Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement. 
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.Qualifications:

Experience:

At least Five (5) years of experience within facilities management (including four years in building maintenance trades). Three (3) years of this experience must be supervising a multi-trade skilled and unskilled workforce performing general maintenance and repairs to office buildings, warehouses, and residential properties.

Please address this language requirement in your ERA application. 

Language: 

Working knowledge (speaking/reading/writing) English, may include the ability to translate English.

Working knowledge (speaking/reading) Ga and Twi, may include the ability to translate. 

Please address this language requirement in your ERA application. 

Job Knowledge:

Detailed knowledge of buildings and maintenance operation and trade practices, including shop safety. Knowledge of local building codes and standards. Detailed knowledge of preventative maintenance.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Skills And Abilities:

• Ability to present a friendly, helpful, patient, and caring impression to customers. Ability to talk and relate to both U.S. and local personnel from a variety of backgrounds and Mission offices. Ability to be firm but tactful when explaining repairs and improvements. Ability to coordinate unskilled laborers. 
• Ability to deal with upset or difficult clients while keeping own temper/composure. Ability to assure upset/angry clients that their concerns will be addressed while not promising actions/results that are inconsistent with Mission practices.
• Ability to employ a problem-solving approach to difficult issues rather than assigning blame or responding with a flat “no”. Ability to maintain objectivity in difficult situations.
• Ability to use MS Excel, Access, PowerPoint, and Word software, as well as Internet search engines.

Please address this factor in your ERA application under Major Duties and Responsibilities.

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Benefits and Other Info

Benefits:Agency Benefits:

The U.S. Mission offers a competitive compensation and benefits package for local employees. 

For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.Other Information:

HIRING PREFERENCE SELECTION PROCESS:  

A hiring preference is extended to eligible and qualified applicants in the order listed below.  It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference. 

HIRING PREFERENCE ORDER 

1. Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran* 
2. AEFM / USEFM 
3. Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights ** 

* IMPORTANT:  US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.  

** This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau. 

For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions.    

ADDITIONAL EMPLOYMENT CONSIDERATIONS

The following apply to EFMs, USEFMs, and AEFMs only:    

• Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible. This does not apply when the hiring mechanism is TEMP or the work schedule is intermittent or irregular.    
• Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing. 

The following apply to Locally Employed (LE) staff only:   

• Current employees serving a probationary period are not eligible. 
• Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.  

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How to Apply

How to Apply:

Click the “Apply to This Vacancy” button at the top of the page to begin your application.  For an instructional video on how to apply click here. 

Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application.

You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.

For a copy of the complete position description, please contact the HR Office.

To request a reasonable accommodation, please contact the HR Office.
Required Documents:

Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position.

All Applicants:

• Residency Permit (if applicable)
• Work Permit (if applicable)
• University Degree/certificate
• Driver’s License Class B 

In addition, Eligible Family Member (EFM) Applicants must submit:

• Copy of Sponsor’s Travel Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

The HR Office will contact successful applicants.  For more information on applying for jobs or employment with us, please visit the U.S. Mission website Current Job Openings.

Thank you for your application and your interest in working with us.