Booking and Reservations Officer – Tutu Luxury Ghana

Hospitality & Tourism
Accra
February 23, 2026
Full Time
Urgent
Apply Now

Job Description

Booking and Reservations Officer

Employment  Type: Full- time 

HYBRID (Onsite Location: Accra) 

MISSION

You will be accountable for managing Tutu Luxury’s booking and reservation operations, ensuring seamless service delivery for both short and long-term needs. Foster trust and satisfaction in the Tutu brand by providing efficient booking support, handling client inquiries professionally, and adopting innovative scheduling solutions

KEY CRITERIA/REQUIREMENT

  1. A minimum of a bachelor’s degree in Business Management, Hospitality, or a related field
  2. A minimum of 5 years of experience in booking and reservations management, ideally within high-end hospitality, executive transportation, or luxury service industries
  3. Proven ability to handle Executive Suite/VIP/CIP clientele
  4. Strong organizational skills for managing complex schedules and coordinating multiple reservations
  5. Excellent client service and communication skills, with experience in ensuring seamless, high-quality client interactions
  6. Ability to create and maintain efficient booking processes, ensuring accuracy and timeliness
  7. A verifiable clean background with a reputation for integrity, professionalism, and reliability

DUTIES

  1. Coordinate and manage all client bookings, ensuring accuracy and efficiency in scheduling.
  2. Respond promptly to client inquiries and requests, providing clear and professional communication.
  3. Maintain and update reservation systems, ensuring all bookings are correctly done and organized.
  4. Handle any changes, cancellations, or special requests, adapting to client needs while maintaining service standards.
  5. Develop and nurture relationships with clients and partners to enhance service quality and maintain loyalty.
  6. Collaborate with the operations team to ensure that all bookings are prepared and executed according to client specifications.
  7. Conduct follow-ups with clients post-service surveys to gather feedback and identify areas for improvement.
  8. Provide regular reports on booking performance, client satisfaction, and service quality to management.
  9. Manage vendor scheduling and tracking to ensure efficient service execution.
  10. Maintain real-time tracking of vehicles to monitor locations and adherence to schedules.

Related Jobs