Client Services & Listings Officer – akka Kappa

Communications & PR
Accra
February 10, 2026
Full Time
Urgent
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Job Description

Description 

This role combines front-facing client interaction with practical administrative and CRM responsibilities. The successful candidate will be the first point of contact for walk-in clients, handle phone and email enquiries, support negotiations for our services, and ensure accurate property listings are maintained on Propertybase CRM.

This is a hands-on role that requires confidence with clients, strong communication skills, and attention to detail. It suits someone who is comfortable switching between reception duties, client follow-ups, and system-based work.

Responsibilities

Key Responsibilities

Client Interaction & Communication

  • Receive and attend to walk-in clients professionally at the reception
  • Handle inbound and outbound phone calls, emails, and WhatsApp enquiries
  • Explain Akka Kappa’s services clearly and confidently to prospective clients
  • Follow up with leads and support the negotiation and onboarding process
  • Maintain a professional and consistent client experience at all times

Negotiation & Service Onboarding

  • Engage potential clients and convert enquiries into signed service agreements
  • Coordinate with management during pricing discussions and negotiations
  • Ensure clients understand service terms and next steps

Property Listings & CRM Management

  • List properties accurately on Propertybase CRM
  • Update property details, pricing, availability, and images
  • Maintain clean and up-to-date client and property records
  • Support internal teams with CRM data and reporting where required

Reception & Administrative Support

  • Manage front desk operations and meeting coordination
  • Schedule appointments and property viewings
  • Assist with basic administrative tasks related to client files and documentation

Requirements

Required Skills & Experience

  • Strong verbal and written communication skills
  • Confidence dealing with clients in person and over the phone
  • Basic negotiation and persuasion skills
  • Good organisational skills and attention to detail
  • Comfortable working with CRM systems (Propertybase experience is an advantage)
  • Professional appearance and demeanour
  • Ability to multitask and work independently

Preferred Background

  • Experience in real estate, hospitality, client services, or a front-office role
  • Familiarity with property listings, client follow-ups, or sales support
  • Comfortable working in a structured, professional environment

What This Role Is Not
This is not a purely administrative or purely sales role. It requires balance: client-facing confidence, discipline in systems and data, and the maturity to represent Akka Kappa professionally at all times.

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