Operations Manager

Job Description

Our mission is offer property buyers a better option for their land and housing needs by providing them a cost-effective, high quality and fashionable solutions. Since our inception in 2014 as a wholly Ghanaian owned business in the real estate sector in Ghana, we have provided excellent services in the areas of land sale, land documentation, building and construction, and property management to individuals and businesses.

Our people management philosophy is based on responsibility and mutual respect that drives personal and professional growth for all employees.

Job Description

1. Developing and implementing operational policies and procedures to ensure efficient and effective operations.
2. Improving systems, processes, and best practices.
3. Managing day-to-day operations ensuring that organizational processes remain legally compliant with regulations and standards.
4. Maintaining and enforcing health and safety guidelines.
5. Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
6. Managing budgets, forecasting, and allocating resources to help meet business and strategic goals.
7. Working cross-departmentally to ensure that all operations are aligned with organizational objectives.
8. Developing and maintaining good relationships with vendors and suppliers.
9. Negotiating contracts with suppliers and vendors to obtain the best pricing.
10. Performing quality assurance controls to ensure the company’s services meet customer expectations and monitoring production

KPIs and metrics.

1. Developing ways to increase the quality of customer service and increase customer satisfaction.
2. Analyzing data and trends to identify opportunities for process improvement and cost savings.
3. Maintaining good supply chain management processes, including inventory management, production processes, sales, and sourcing of suppliers.
4. Optimizing workflows and processes to save time and money.
5. Monitoring the process to ensure quality, including planning, and quality control.
6. Overseeing staffing plans and supervising training new employees.
7. Reporting on operational efficiency and quality standards.
8. Using strong communication skills to foster a culture of innovation and productivity in the workplace.
9. Keeping up-to-date with industry trends and best practices.
10. Incorporating new technologies, operating systems, and business processes when necessary.
11. Maintaining service operations with the goal of ensuring sustainability across business operations.
12. Creating and managing conflict-resolution programs and leading conflict-management practices

Required Skills or Experience

Competencies

1. Degree / MBA in real estate management
2. Certification in project management is a plus
3. Core background in real estate
4. Ability to think creatively and strategically.
5. Excellent verbal and written communication skills.
6. Excellent interpersonal and customer service skills.
7. Excellent organizational skills and attention to detail.
8. Strong analytical and problem-solving skills.
9. Strong supervisory and leadership skills.
10. Ability to create, implement, and monitor budgets.
11. Proficiency in Microsoft Office Suite.
12. Being able to recognize and address customer requirements
13. Managing every member of the team
14. Working according to a set of standards
15. Being well-organized
16. Managing time

Candidates who live in Community 25, Tema or the surrounding areas are highly encouraged to apply.