Client Relations Manager

Job Description

Key Responsibilities:

• Build and maintain strong relationships with key corporate clients and partners.
• Serve as the main point of contact for client inquiries and escalations.
• Develop client engagement strategies to enhance satisfaction and retention.
• Monitor client account performance and usage trends.
• Collaborate with cross-functional teams to address client needs.

Requirements:

• Bachelor’s Degree in Business, Marketing, Communications, or related field.
• Minimum of 5 years of experience in customer success, client relations, or key account management.
• Excellent relationship-building and negotiation skills.
• Strong written and verbal communication.
• Telecom industry experience is a strong advantage.